Regional Associate, Cross Border (Air)
Job Summary
Job Description
Ninja Van is a tech-enabled logistics company focused on Southeast Asia. This role involves supervising intra-ASEAN air freight operations, including daily functionalities of air freight and customs clearance teams. The associate will work with the Assistant Manager to ensure teams have the necessary resources and capabilities, handling exceptional cases and ensuring external vendors meet their scope of work. The role emphasizes driving operational excellence through process improvement for service level enhancement and cost optimization. Responsibilities include coordinating daily operations, managing air freight bookings, maintaining vendor relationships, ensuring timely shipment updates, validating invoices, and creating Standard Operating Procedures.
Must have:
- Coordinate daily intra-ASEAN air freight operations.
- Manage air freight bookings with vendors.
- Ensure efficient communication and issue escalation.
- Update shipment milestones and validate vendor invoices.
- Serve as subject matter expert for operational inquiries.
- Create and maintain Standard Operating Procedures.
- Monitor vendor performance against targets.
- Bridge and streamline vendor practices.
- Ensure vendors adhere to SOPs.
- Prepare weekly reporting on SLA adherence.
- Bachelor's Degree in Supply Chain is beneficial.
- 1 year of relevant experience in freight forwarding.
- Knowledge of air freight, export, and import clearance.
- Ability to converse in Mandarin and English is compulsory.
Good to have:
- Deep technical understanding of air freight and customs clearance processes in Southeast Asia.
3 skills required
Job Details
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Cross Border Air Freight team’s objective is to build competitive logistics products and customised solutions to support various sales channels in business acquisition. He/she will supervise the overall intra-ASEAN air freight operations activities.
This associate will oversee the daily functionalities of the air freight and customs clearance operations teams for intra-ASEAN. The associate is expected to work closely with the Intra-ASEAN air freight Assistant Manager to ensure the team processes the necessary resources and capabilities to execute day-to-day air freight and custom clearance operations, with added ability to handle exceptional cases. The associate should also ensure external vendors deliver the promised scope of work.
It is important to drive and develop operational excellence by setting /improving processes and/or procedures within the operations environment to enhance service level as well as managing cost optimisation. The associate will also ensure all operating procedures within intra-ASEAN air freight are documented and users within the intra-ASEAN air freight team are aligned on the requirements. This requires the associate to work with cross-functional teams (Sales Channel & Commercial, Finance and OPEX) to achieve operations sustainability.
Responsibilities
- Coordination of daily operations of Cross Border Intra-ASEAN(IA) lanes with internal and external stakeholders
- Manage air freight bookings with vendors to enhance product lead time optimization
- Maintain collaborative relationships with vendors, OPEX, and XB country teams to ensure end-to-end operational alignment, improvement, and SLA adherence
- Ensure efficient communication, escalations and management of expectations regarding operational issues, exceptions, or changes
- Upkeep timely and accurate shipment milestones updates on the system
- Validation of vendor invoices and preparation of shipper billing
- Serve as subject matter expert to address IA operational enquiries and furnish relevant information/context
- Create and maintain all Standard Operating Procedures / Working instructions
- Support AM / M in the oversight of airfreight operations: Entrusted with the critical responsibility of overseeing and orchestrating freight operations, ensuring seamless coordination across various channels to foster a smooth flow of goods across borders
- Support the Logistics Manager in onboarding and implementation
- Responsible for monitoring vendor performances against targets
- Bridge and streamline vendor practices to align with industry standards
- Maintain collaborative relationships with vendors to facilitate the smooth execution of daily operations and maintain visibility on any operations deviations
- Ensure vendors' adherence to SOP and operational requirements to ensure operations scalability and consistency
- Monitor vendor performances against targets and agreement
- Responsible for updating and preparing weekly reporting on SLA adherence and operational deviation
- Support AM / M to perform analysis on active lanes and identify ways to improve cost and other cost variables
Requirements
- Bachelor's Degree in Supply Chain will be beneficial
- Preferably with 1 year of relevant working experience in a freight forwarding operations environment or knowledge of air freight, export and import clearance
- Deep technical understanding of air freight and customs clearance processes in South East Asia will be an added advantage
- The ability to converse in Mandarin and English is compulsory for this position
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