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Registration Advisor

New South Wales, Australia (On-site)

Registration Advisor

2 Hours ago • All levels • Business Development • Undisclosed

About the job

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revenue-recognition

Job Description

The Tesla Registration Advisor in Sydney is a customer-facing role within the Sales and Delivery team. Responsibilities include managing all aspects of vehicle registration, from dealer online systems and number plate management to accurate fee calculations and document preparation. This involves close collaboration with internal and external stakeholders to ensure a seamless customer experience throughout the sales and delivery process. The role requires excellent organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment. Additional duties may include customer service, sales support, and participation in phone campaigns.

Must have:

Customer service experience
Administrative skills
Organizational skills
Attention to detail
Teamwork
Vehicle registration process knowledge

Perks:

Employee Stock Purchase Plan (ESPP)
Parental leave
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund
Bike to work allowance
Birthday Leave
Volunteer Leave

What to Expect

The Tesla Registration Advisor role is a part of the Sales and Delivery team that works with both internal and external stakeholders to manage all aspects of the vehicle registration process. The role is frequently customer-facing in order provide the highest level of customer service throughout the full sales and delivery cycle.

What You’ll Do

Support the Sales and Delivery team with customer-facing delivery handovers, sales check-in, and other customer experience related activities.
Contribute and provide best in class experience in every interaction with a specific focus on delivery day
Work closely with key stakeholders to support customers throughout their Tesla journey
Manage all aspects of the vehicle registration process, including the dealer online system, number plate management, accurate calculation of local fees and charges, document generation, and dealer management systems
Prepare and review customer documents (incl. registration documentation) prior to delivery day
Ensure accurate record keeping and form generation in compliance with local Motor Car Traders Act
Maintain revenue recognition compliance
Maintaining Brand and EHS standards and cascading feedback or adjustments to local team
Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
Perform additional responsibilities as assigned to meet business need including Sales, Service and Delivery including phone based campaigns and customer contact

What You’ll Bring

Customer service and administrative experience highly preferred
Excellent organization and prioritization skills
Experience with fast-paced workplaces and comfortable working in this environment
Ability to work well with others in a team and build relationships with external vendors
Superior attention to detail
Bachelor's degree or equivalent experience

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP)
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
Bike to work – $10 per day if you cycle to work
Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

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