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Sales Advisor

Victoria, Australia (On-site)

Sales Advisor

2 Days ago • All levels • Business Development • Undisclosed

About the job

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Job Description

Tesla is seeking a Sales Advisor in Mulgrave, Victoria to provide an exceptional customer experience. Responsibilities include engaging walk-in guests, educating prospective customers about Tesla's product offerings, managing sales pipelines, meeting sales targets, and ensuring smooth vehicle deliveries. This role requires strong communication, client service skills, and a passion for sustainable energy. The Sales Advisor will be the primary contact point for customers throughout the purchase and delivery process, including vehicle orientation and trade-in management. They must be proficient in all Tesla products and services and maintain knowledge of EV industry trends. The role involves evening, weekend, and holiday work in a retail setting.

Must have:

Client service experience
Passion for sustainable energy
Strong communication skills
Proficient in Tesla products
Meet sales targets
Valid driver's license

Perks:

Employee Stock Purchase Plan
Parental leave
Employee Vehicle Loan Program
Well-being Fund
Bike to work allowance
Birthday Leave
Volunteer Leave

What to Expect

At Tesla, our Tesla Advisors consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy. As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience. To succeed at Tesla, you must be energetic, highly organised, and hard working. You should have a passion for sustainable energy and the ability tocreate exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around.

What You’ll Do

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting Test Drives for individuals who exhibit purchase intent or potential
Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance
Effectively present and sell and support the delivery and installation the entire Tesla eco-system
Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
Be the primary contact point for all customer interactions throughout their purchase experience
Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
Ensure vehicles readiness in preparation for the customers delivery appointment.
Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
Execute customer trade-ins and documents on delivery day
Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required
Perform additional responsibilities as assigned to meet business needs

What You’ll Bring

Client service experience required
Positive, enthusiastic and passionate about the changes in the personal transportation industry
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail
Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
Ability to work evening hours, weekends and holidays in a retail environment
Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
Ability to obtain appropriate state licensing, where applicable

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP)
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
Bike to work – $10 per day if you cycle to work
Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

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