Senior Account Manager

EveryMatrix is looking for a Senior Account Manager to join our Group Account Management team within Malta office! It’s a great opportunity to work across a variety of igaming products within one of the fastest growing companies inside the industry.

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide platform, casino, sports betting, payments, and affiliate systems to over 300 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and 1000+ employees in offices across 12 countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remains a founder-owned private company.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Senior Account Manager

Responsibilities:

• To offer business support and marketing advise for the assigned clients;

• To work with clients in optimizing ROI across gaming products;

• To collect, verify and rank clients’ non-technical and technical requirements for new product features and functions;

• To present new product upgrades and functionality and to ensure clients have an understanding of the product development road map;

• To work with clients to ensure the continual improvement of all aspects of the service for all parties;

• To assure the confidence of your customers and build long term relationships;

• To act as an internal advocate for the client;

• To generate ideas on the development of the platform and products, while also providing feedback for assisting in the continuous development of the service;

• To conduct training sessions on the company products and platforms with new clients;

• To review and analyze data in order to identify key usage trends;

• To efficiently cooperate with almost all of the internal teams: from Legal, Compliance, Finance, Marketing, development department to existing Support teams;

• To keep track, follow up and proactively update the clients on the status of open issues and requests;

• To make sure clients are informed about the important technical and non-technical changes in the company, affecting their business.

Requirements:

• Genuine interest in online gaming and a good understanding of the industry;

• A tenacious personality with an inner drive to achieve outstanding results;

• Excellent English written and verbal communication skills;

• Excellent listening, negotiation, and presentation skills;

• A minimum of 5 years experience within the iGaming industry, ideally within a relationship management or commercial role;

• Previous experience in B2B in a Gaming development company is required, preferably iGaming platforms offering multiple verticals;

• Strategic and business-driven;

• Ability to prioritize among competing tasks;

• Critical thinking and problem-solving skills;

• Attention to detail and adherence to deadlines;

• Experience in data-based performance analysis, reporting and statistics;

• Advanced skills in all Microsoft applications, good learning skills for internal applications.

Work Life Balance:

• 40% work from home, over any 3-month period (can work one month per quarter abroad)
• Extra leave days added depending on seniority inside the company - 43 days including public holidays by year 5 of employment
• 10 sick leave days per year with no doctor’s certificate requirement (excluding legal medical leave)
• 21 weeks of maternity leave
• 4 weeks of paternity leave
• Upon return to work soon after having child, 100% work for home for one year for mothers; 13 weeks for fathers.

Benefits and Office Perks:

• Daily catered lunch or monthly lunch allowance
• Private Medical insurance
• Gym Membership
• Access to online learning platforms Udemy for Business and O’Reilly and budget for external training
• Parking at the office & many office perks (e.g. massage at work)
• Frequent office events and team building activities in different locations
• A great office space with own pool on the roof

Check out our Locations for getting a glimpse on our culture, offices and benefits!