Senior Claims Executive

Company:

Marsh

Description:

We are seeking a talented individual to join our Claims Processing team at Marsh McLennan. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least three days a week in the office.

The successful candidate will play a crucial role in managing medium complexity claims, ensuring proper processing and communication with clients and underwriters.

We will count on you to:

• Review and understand incoming documentation and new claims notifications, informing all relevant parties of any potential problems or contentious claims.
• Identify which policies or parts of the coverage may be affected by incoming medium value claims from middle-market to large clients, seeking validation and advice where necessary.
• Determine coverage for incoming claims of medium complexity and size, utilising your knowledge of policies and communicating with Underwriters to manage claims effectively.
• Review escalated issues related to claims processing, providing resolutions or deferring to Claims Advocates for technical expertise.

What you need to have:

• 3 to 5 years of experience in claims processing or a related field.
• Strong understanding of insurance policies and claims management processes.
• Excellent communication skills, both written and verbal, to liaise effectively with clients and colleagues.
• Ability to analyse and resolve issues related to claims processing.

What makes you stand out:

• Experience working with middle-market to large clients.
• Familiarity with claims management software and reporting tools.
• Strong organisational skills with the ability to manage multiple claims simultaneously.
• A proactive approach to problem-solving and client service.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.