Senior Customer Service Agent - CapCut

2 Months ago • 2 Years + • Monetization • Operations

Job Summary

Job Description

As a Senior Customer Service Agent for CapCut, you'll resolve customer problems and complaints, ensuring high customer satisfaction. A key responsibility involves handling privacy-related queries, identifying and resolving user privacy concerns. You'll respond to internal and external escalations professionally and efficiently, meeting quality expectations. Collaboration with cross-functional teams is essential for problem-solving. This role requires strong communication, problem-solving skills, data analysis capabilities, and proficiency in English. Experience with data protection laws is beneficial. The CapCut team aims to provide users with an easy-to-use video editing experience.
Must have:
  • 2+ years customer service experience
  • Strong communication and problem-solving skills
  • Data analysis and processing experience
  • Proficient in English (written and verbal)
  • Cross-department collaboration skills
Good to have:
  • Understanding of data protection laws
  • Risk assessment capabilities

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About CapCut CapCut team's mission is to inspire video creation by providing users with a wide range of video editing functions and easy-to-use video templates. We aim to build the best and most localized editing experience, to help users catch up with the trend and express themselves. About the team The CapCut and Jianying-Security and Compliance department is responsible for the safety and privacy of all global products, including but not limited to privacy security, youth safety, end-to-end security and ecology of AIGC, content safety, risk control security, departmental compliance processes, crisis response, regional legal compliance, information security, social responsibility, and more. The team closely collaborates with various central departments of the company to ensure the smooth development of products. The team primarily consists of Product and Operations who are based across Beijing, Shenzhen, and San Jose. The business covers both mature and early-stage products, with a presence in both China and global markets. The work environment offers high flexibility and abundant opportunities for growth. Whether in Product or Operations, we hope you possess proficient working skills internationally, strong self-motivation, learning ability, and long-term optimism and resilience. Responsibilities - Resolve customer problems and complaints, finding suitable solutions to improve customer satisfaction - Work on CapCut's Global Privacy service handling privacy-related queries from our users, effectively identifying and resolving problems and issues related to user escalated privacy concerns - Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations - Work cross-functionally across the organization to solve problems
Qualifications
Minimum Qualifications - 2+ years of experience with customer service, customer support experience in a fast-paced and specialized environment with a keen eye for detail - Possesses strong learning ability, cross-department communication and collaboration skills - Familiar with office software such as Excel, Word, etc. With data processing experience and other data analysis capabilities are required - Good communication and listening skills, able to abstract problems and find solutions proactively. - BA/BS degree or equivalent practical experience - Professional fluency in English (written and verbal) Preferred Qualifications - Understanding of data protection laws, posses an ability to judge risk and impact from a privacy and data protection perspective ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Similar Jobs

ByteDance - Tech Lead - Architect / Researcher - DPU

ByteDance

Seattle, Washington, United States (On-Site)
2 Months ago
Netflix - Senior Manager, Product Design - Platform Engineering

Netflix

United States (Remote)
3 Months ago
ComeOn Group - PPC Specialist

ComeOn Group

St. Julian's, Malta (Hybrid)
1 Month ago
ByteDance - Senior Data Scientist

ByteDance

Seattle, Washington, United States (On-Site)
2 Months ago
Wargaming - Game Data Analyst (World of Tanks)

Wargaming

Nicosia, Nicosia, Cyprus (On-Site)
1 Month ago
SuperPlay - Monetization Manager

SuperPlay

Tel Aviv District, Israel (On-Site)
4 Months ago
ByteDance - Category Manager - Fashion Shoes & Bags

ByteDance

Los Angeles, California, United States (On-Site)
3 Months ago
ByteDance - Research Scientist in Molecular Dynamics

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
ByteDance - Engineering Manager Machine Learning Infrastructure

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
Supercell - Live Operations & Monetization Lead, Brawl Stars

Supercell

Helsinki, Uusimaa, Finland (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NVIDIA - Senior Silicon Photonics Test Engineer

NVIDIA

Hsinchu, Hsinchu City, Taiwan (On-Site)
3 Months ago
ByteDance - Regional Facilities Manager, West

ByteDance

Los Angeles, California, United States (On-Site)
2 Months ago
Penumbra - Principal Statistician

Penumbra

(Remote)
2 Months ago
The Walt Disney Company - Global Development Analyst

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Months ago
Google - Data Center Operations Manager, Server Operations (English, Dutch)

Google

Eemshaven, Groningen, Netherlands (On-Site)
3 Months ago
Nagarro - Senior Engineer, Data Analytics

Nagarro

India (Remote)
6 Months ago
GoTo Group - IT Auditor Lead

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
4 Months ago
NVIDIA - Senior Optical Product Test Development Engineer

NVIDIA

Hsinchu, Hsinchu City, Taiwan (Hybrid)
3 Months ago
ByteDance - E-Commerce Seller Strategy & Operation Manager

ByteDance

Bangkok, Bangkok, Thailand (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

NinjaVan - Senior Executive, Human Resources (Talent Acquisition)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
6 Months ago
Tencent - HRSSC Lead

Tencent

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
ByteDance - Payroll Analyst - HR Operations - Kuala Lumpur

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
ByteDance - Asset Manager, Datacenter Infrastructure and Services

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
PwC - Internal Auditor

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
OKX - Senior Associate, Legal Operations

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Luxoft - Lead Java Developer (for Trading Application)

Luxoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Remote)
4 Months ago
HP - Manufacturing Operations

HP

Penang, Malaysia (On-Site)
2 Months ago
Mattel  Inc  - Inventory Analyst

Mattel Inc

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
3 Months ago
PwC - Experienced Associate - Deals Strategy & Operations

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Monetization Jobs

Xsolla - Product Owner - Game Sales

Xsolla

France (Hybrid)
4 Months ago
ByteDance - Product Solution Architect, BytePlus Edge Cloud - 2025 Start

ByteDance

Singapore (On-Site)
5 Months ago
Zynga - Product Manager, Monetization

Zynga

Carlsbad, California, United States (On-Site)
4 Months ago
ByteDance - Overseas Operations Lead - Dcar

ByteDance

Los Angeles, California, United States (On-Site)
5 Months ago
ByteDance - Software Engineer (ElasticSearch / OpenSearch) - Cloud Infrastructure- Seattle

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Supercell - Monetization Manager, Supercell Store

Supercell

Helsinki, Uusimaa, Finland (On-Site)
5 Months ago
ByteDance - Product Lead

ByteDance

Singapore (On-Site)
6 Months ago
ByteDance - KOL Business Development Manager - DCar (Third-party Contractor)

ByteDance

Los Angeles, California, United States (On-Site)
5 Months ago
ByteDance - Engineering Manager - Applied Machine Learning Algorithm

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ByteDance - Content Operations (UK) - CapCut

ByteDance

London, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Where imagination meets innovation, delivering limitless gaming experiences.

Taguig, Metro Manila, Philippines (On-Site)

Pasig, Metro Manila, Philippines (On-Site)

Pasig, Metro Manila, Philippines (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

Dubai, Dubai, United Arab Emirates (On-Site)

Bangkok, Bangkok, Thailand (On-Site)

Tokyo, Japan (On-Site)

London, England, United Kingdom (On-Site)

Seattle, Washington, United States (On-Site)

View All Jobs

Get notified when new jobs are added by ByteDance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug