Senior Director, Technology Program Management, Research & Insights

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Research & Insights (R&I) team acts as a strategic thought partner to product, engineering, and go-to-market teams across Salesforce. We are passionate about understanding our customers and solving the problems they face, using data-driven insights to create experiences that delight. We balance big-picture thinking with detailed craft, collaborating along the way with product managers, designers, engineers, content writers, marketers, sales people, and strategy & operations leaders. Together, we shape the future of Salesforce for the benefit of millions of end users!

As a Senior Director, Program Management, you play a pivotal role in leading large-scale, cross-functional initiatives within R&I and Technology & Product organizations! You lead programs from beginning to end, ensuring a better workflow, alignment, and more effective communication. Collaborate closely with executives, key partners, and team members across various levels to drive critical programs and activities. You are a trusted advisor to senior leadership to ensure program success. A successful candidate is dedicated, impact-focused, and able to distill intricate problems into actions that drive program planning, development, execution, and business decisions.

In office (San Francisco, CA or Seattle, WA) requirements are 36days/a quarter to support customers and/or collaborate with their teams.

About You

• Loves to wear multiple hats, curious, and fosters collaboration

• Builds the relationships and brings teams together for success

• Highly functional in a fast-paced environment

• Comfortable switching between the tactical and strategic

• Outstanding executive presence and communications professional

• A service-minded person who "Thinks Customer"

• Creates clarity and focus from scratch

• Enjoys a hyper-transparent flow of information, conversation, and ideas

Your Impact

• Work directly with R&I leadership and company to scale our team's functions across the cloud and drive operational effectiveness

• Drives high performance and accountability, not only within their organization, but across the programs they support, through creation and adoption of the appropriate operating model, KPIs, and processes

• Seamlessly switch between strategic thinking and operational excellence

• Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues

• Develop strong partnerships with key team members within Research & Insights and our partners across Technology & Product to drive focus on business goals

• Be a catalyst within the organization, someone who can help advance our Research & Insights org strategy globally and drive others in the organization to change

• Lead "program/feature" dependencies across multiple teams, functions, divisions, and partners

• Create a collaborative environment that fosters creativity, innovation, and learning

Requirements

• 15+ years Program Management of enterprise software/technical/product program management experience at an enterprise technology company

• 7+ years of conducting and leading SaaS Product/R&D/UX/Research/Design programs; proven understanding of the SaaS business model and its product development lifecycle

• 5+ years people management experience; proven ability to lead and manage a geographically dispersed, highly talented, and fast-paced team

• Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies

• Experience with Project Portfolio Management

• Demonstrated capability to influence, create a compelling vision, and drive alignment across partners and functions to deliver results

• Excellent analytical and problem-solving skills with a history of hands-on, detail orientation

• Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a global cross-functional, matrix management environment

• Strong organizational, project management, analysis, and communication skills

• A related technical degree required

Preferred requirements

• Program Management Professional (PgMP), Project Management Institute (PMI) or similar certification(s)

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $203,000 to $309,700.

For California-based roles, the base salary hiring range for this position is $221,500 to $337,800.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.