Senior Technical Consultant

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Role Overview

As a Senior Technical Consultant, you will play a pivotal role in delivering complex integrations between Sprinklr and third-party platforms, including Social, CRM, Contact Center as a Service (CCaaS), Digital Asset Management (DAM), and Analytics solutions. You will provide expert consultation on how to best integrate Sprinklr’s capabilities with existing enterprise ecosystems, ensuring seamless workflows and maximizing value for our clients.

You will be comfortable managing multiple projects simultaneously, navigating both operational and technical challenges. From reviewing project scopes to implementation and training, you will collaborate closely with internal and external stakeholders. Your ability to articulate technical solutions clearly to both technical and non-technical audiences will be essential. Additionally, you will leverage Sprinklr’s standardized integration connectors and develop custom solutions to address specific client needs, positioning yourself as a subject matter expert in Sprinklr integrations.

Key Responsibilities

• Lead complex integration projects, aligning Sprinklr solutions with third-party systems in dynamic enterprise environments.

• Provide technical consultation on highly sophisticated solutions to internal and external stakeholders.

• Design, implement, and optimize API integrations between Sprinklr and other platforms.

• Develop proof-of-concept (PoC) applications using available SDKs and APIs.

• Troubleshoot integration issues, identifying product gaps and enhancement opportunities.

• Assist in backend code analysis and API request/response evaluation.

• Create API extensions using third-party endpoints within Sprinklr workflows.

• Collaborate with Product and Engineering teams to enhance platform capabilities.

• Document best practices, operational procedures, and troubleshooting guidelines.

• Mentor junior consultants, fostering technical excellence and professional growth.

• Stay updated with industry trends to drive innovation and process improvements.

Required Qualifications

• Bachelor's degree in Computer Science, a related field, or equivalent practical experience.

• 5-7 years of experience as a senior-level developer, engineer, or technical consultant.

• Strong expertise in Customer Experience (CX) or CCaaS technical solutions.

• Proficiency in at least one object-oriented programming language such as Java, Groovy, JavaScript, Node.js, or Python.

• Extensive experience with data exchanges, API integrations, and REST/SOAP architectures.

• Hands-on experience with API testing tools like Postman and log analysis tools like Graylog and Kibana.

• Familiarity with internet protocols, VPNs, DNS, and web standards.

• Solid understanding of relational and NoSQL databases.

• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels.

• Strong problem-solving skills, adaptability, and a proactive learning mindset.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.