Senior Technology Project and Program Manager

Job Summary

Under general supervision, manages moderately complex projects or oversees various aspects of highly complex projects. Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of project. Must be familiar with the scope and project objectives, as well as the role and function of each team member to effectively coordinate the activities of the team.

Key Responsibilities

We are looking for a Senior Technology Project and Program Manager (known as a Senior Product Owner) to help us in our mission to ensure that nurses, nurse educators, and hospital administrators who use our Lippincott Solutions products continue to benefit from the excellent content and workflow functionality offered in our point-of-care and point-of-learning solutions.

This Senior Product Owner will have responsibility for executing the roadmap priorities for Lippincott Procedures and Lippincott Advisor, as well as the responsibility for developing a first-hand, in-depth knowledge of what users

of those products value and what helps them in their workflows, to ensure nurses have what they need to ensure the best education and professional development, which ultimately drives the best patient care.

The Senior Product Owner manages product development for assigned products/platforms and the relationship between those products and WK Technology. While the Senior Product Owner is not expected to make technology decisions or understand the detail of the coding, they must have sufficient understanding of technology issues as well as an in-depth understanding of the value each release brings to customers and how the release will work. The Senior Product Owner reports to the Manager of Product Development, Nursing, and will be part of a team of Product Owners working on products across Nursing.

The Senior Product Owner’s primary responsibilities include:

• Coordinating with Product Management on activities (e.g., Lean experiments, competitive/market intelligence, customer insights/analysis) designed to ensure deep understanding of customer needs

• Translating high-level user stories from Product Management into specific technical development items/requests, with clear metrics for success articulated in each requirement

• Bringing strong organizational skills, as well as ruthless prioritization, to how product backlogs are crafted/maintained/grow

• Owning the product development lifecycle/schedule, working with Agile/Scrum teams to plan for, and execute on, sprints and releases that deliver on the Product Manager’s roadmap priorities

• Working with the Agile/Scrum teams to maintain the health/performance of assigned products/platforms, such as compliance with required norms and standards for security, privacy, accessibility, and discoverability, as well as integration with other systems (e.g., electronic health record systems, learning management systems)

• Ensuring that where an assigned product needs to interface with other products or platforms, they partner and closely collaborate with other Product Owners and Technology colleagues to identify opportunities for efficiencies/consistency in development approaches

• Being the “glue” in the product team who acts as a product’s “subject matter expert” for questions and requests for updates (about existing and upcoming features/functionality) from Product Management, Technology, Content, Product Marketing, Sales, Sales Enablement, and Customer Success/Support

Key Requirements

Education:

• College degree (BA/BS) or equivalent experience required. MBA is preferable.

Experience:

• 3-5 years’ experience in digital product development (particularly with Agile/Scrum teams) or equivalent experience in working on products/solutions for the nursing practice market

Other Knowledge, Skills, Abilities, or Certifications:

• Strong knowledge of every stage of the product development process from concept to post-launch

• Experience developing and leading the execution of product development

• Demonstrated experience understanding user needs and market trends that are successfully translated into practical plans

• Proven ability to craft workflow and user experience requirements that meet strategic business goals

• Experience in participating in customer experiments and contextual inquiry and analysis

• Experience with understanding Technology opportunities, constraints, and choices, and ability to articulate associated risks (and possible mitigation plans)

• Ability to prioritize and act as a structured thinker who is able to see “the wood from the trees”

• Strong oral and written communication skills

• Strong project management skills, including ability to develop schedules and oversee work-in-progress for budgeting compliance

Preferred Qualifications:

• General knowledge of the healthcare/nursing market

• Certification as either a Scrum Master or Product Owner (e.g., from Scrum Alliance)

• Experience in contributing to customer-facing communication plans, creating product demos for stakeholders, triaging/troubleshooting customer escalations (in collaboration with Support personnel)

• Familiarity with backlog software (e.g., Jira, VSO, Trello, Wrike) and team communication applications (Slack, MS Teams, etc.)

Travel Requirements:

• Up to 5% travel based on needs of the business