Senior Webmaster / Web Development Manager

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

Position Overview

Lead all web development and design initiatives for a fast-growing 260-person enterprise startup. This individual contributor role combines technical expertise, creative vision, and marketing alignment to ensure our web presence drives business growth and brand awareness.

Key Responsibilities

• Own end-to-end development and maintenance of company website, including architecture, security, performance, and user experience
• Execute website redesign projects and continuous improvement initiatives based on marketing objectives
• Manage web hosting, domain management, SSL certificates, and other technical infrastructure
• Implement and maintain web analytics, SEO strategy, and conversion tracking
• Work closely with marketing team to optimize landing pages and conversion funnels
• Create and maintain high-impact marketing campaign pages and microsites
• Ensure brand consistency across all web properties
• Maintain website compliance with accessibility standards and data protection regulations
• Develop and maintain documentation for web systems and processes

Technical Requirements

• Expert-level proficiency in modern web technologies (HTML5, CSS3, JavaScript/ES6+)
• Strong experience with modern frontend frameworks (React, Vue, or similar)
• Proficiency in backend development (Node.js, Python, or similar)
• Experience with CMS platforms and headless CMS architectures
• Strong understanding of web security best practices and compliance requirements
• Expertise in responsive design, cross-browser compatibility, and mobile optimization
• Proficiency with version control systems (Git) and CI/CD pipelines
• Strong knowledge of marketing analytics tools, A/B testing, and conversion optimization

Design Skills

• Strong eye for design and user experience
• Experience with UI/UX best practices
• Proficiency with design tools (Figma, Adobe Creative Suite, or similar)
• Understanding of brand guidelines and design systems
• Ability to create compelling, conversion-focused web experiences

Marketing Focus

• Experience with marketing automation tools and CRM integrations
• Understanding of conversion rate optimization (CRO) principles
• Knowledge of SEO best practices and technical implementation
• Experience with marketing analytics and attribution
• Ability to optimize for lead generation and customer acquisition

Required Experience

• 7+ years of web development experience
• 3+ years managing web properties in a marketing-driven organization
• Bachelor's degree in Computer Science, Web Development, or related field
• Portfolio of successful marketing-focused web projects
• Track record of improving conversion rates and user engagement

Desired Qualities

• Strong problem-solving abilities and attention to detail
• Self-motivated with excellent time management skills
• Ability to balance multiple priorities and meet deadlines
• Data-driven approach to decision making
• Strong communication skills and marketing mindset
• Ability to work independently while collaborating effectively with marketing team

Performance Expectations

• Maintain 99.9%+ website uptime
• Improve and maintain core web vitals scores
• Drive continuous improvement in conversion rates
• Regular security audits and updates
• Monthly analytics and performance reporting
• Support rapid deployment of marketing campaigns

Reporting Structure

• Reports directly to Chief Marketing Officer
• Works closely with Marketing, Brand, and Content teams

This is a full-time, permanent position with significant impact on the company's digital presence, brand perception, and marketing effectiveness.