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Sr. Credit Operations Analyst

North Holland, Netherlands (On-site)

Sr. Credit Operations Analyst

1 Hour ago • 4-8 Years • Finance • Operations • Undisclosed

About the job

6 skills required for this role

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sql

power-bi

data-analytics

excel

communication

team-player

Job Description

This Senior Credit Operations Analyst role in Amsterdam supports the EMEA Financial Services team. Responsibilities include monitoring and managing lease and loan product applications, collaborating with sales and delivery teams, tracking application statuses, creating operational reports, identifying process bottlenecks, proposing data-driven solutions, and working with internal and external teams to address application process delays. The ideal candidate will possess strong analytical skills, experience with process improvement and system automation, and fluency in English and German. The position requires collaboration with various teams and stakeholders to optimize credit operations and enhance customer experience.

Must have:

Credit operations experience
Process improvement expertise
Strong analytical & problem-solving skills
Fluency in English and German
Data analysis proficiency
System automation experience
Report creation & maintenance

Good to have:

Experience with reporting tools (Excel, Power BI, SQL)
Additional languages
Experience in financial services or operations management

What to Expect

We are seeking a highly motivated Sr. Credit Operations Analyst to join our EMEA Financial Services team to support finance partner and Captive credit operations across EMEA.

You will be responsible for monitoring, managing, and optimizing lease and loan products applications. You will play a crucial role in ensuring the smooth processing of financial products applications and driving process improvements to enhance operational efficiency. You will lead business process analysis, system requirement documentation, internal/external stakeholder alignment, and execution planning. The ideal candidate requires a dedicated team player who is familiar with business operations and possesses strong analytical skills with acute attention to detail.

What You’ll Do

Monitor and manage lease and loan product applications across EMEA
Collaborate with Sales and Delivery teams on collecting customers’ stipulations documents required for Captive credit underwriting
Track application statuses, approval, and rejections, monitor finance partners performance (approval rates, processing timelines, inputs/output ratios, etc.)
Create and maintain operational reports to provide visibility and insights on application submission and processing metrics to senior management
Identify process bottlenecks, analyze operational metrics, propose data-driven solutions to improve speed and accuracy
Collaborate with internal Sales, Delivery, Financial Services, and IT teams and finance partners on tracking and addressing application process delays and issues
Work with Product and Engineering teams and finance partners to build, launch, and enhance system integrations and improve automation and customer experience

What You’ll Bring

A degree or equivalent in experience and/or a proven track record in credit operations, financial services or operations management
Experience in process improvement, system automation, and reporting tools (e.g., Excel, Power BI, SQL)
Strong quantitative, analytical, and problem-solving skills
Experience operating autonomously and forming strong working relationships across multiple multi-disciplinary teams
Excellent communication skills, with business level fluency in both English and German. Other languages are a plus
Self-starter who can handle multiple projects with competing priorities with minimal direction
Proficiency in data analytics is preferred

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