Supervisor, Pharmacy Technician

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

BlinkRx Pharmacy is a tech-powered pharmacy revolutionizing the way people access prescription medicine. The Supervisor, Pharmacy Technician is a member of a broader pharmacy supervisory team and is responsible for supervising pharmacy technicians and related operations in the pharmacy area. This person is a champion for the patients and providers of BlinkRx, and helps ensure that timely service is provided that exceeds customer expectations.

This leadership position will function as the liaison between pharmacy technician staff and pharmacy management. The Supervisor will use a high-level of communication and collaboration with internal team members to complete pharmacy and prescriber outreach, data entry, and dispensing of prescriptions from Blink Health Pharmacy. This individual is a recognized pharmacy leader and provides strong, visible, values, driven leadership and advocacy for pharmacy.

Responsibilities:

• Lead, coach and mentor a team of pharmacy technicians, owning the success of the end-to-end prescription journey in order to provide an exceptional patient and provider experiences
• Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards
• Manage team resources and queues to ensure SLAs are achieved
• Monitor and coach technician performance metrics vs. established goals
• Monitor and coach technician quality errors
• Identify roadblocks and help develop solutions to increase operational efficiency and accuracy
• Train, mentor and coach junior technicians
• Work cross-functionally with pharmacists and other leadership to assist in operational oversight of the pharmacy team(s)
• Ensure all tasks are performed in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws
• Cultivate a positive and collaborative work environment and culture
• Performs other job duties as assigned

Required Qualifications: 

• Minimum 3 years of management and/or supervisory experience in a fast paced metrics driven environment
• Minimum 3 years experience as a pharmacy technician in retail or specialty pharmacy setting
• Experience coaching employee performance and partnering with HR to manage employee relations issues
• Proficient understanding of operational standards including SIG codes, general prescription knowledge and pharmacy workflows
• Strong attention to detail with a high degree of accuracy
• Ability to hold technicians accountable to established goals and metrics
• Technical aptitude and ability to learn new software
• Capable of working independently with minimal supervision
• Effective interpersonal skills with the ability to coach team technicians
• Ability to adapt to changing processes, technologies and workloads

Preferred Qualifications:

• Current national pharmacy technician certification (PTCB or NHA)
• Strong knowledge of pharmacy regulations and compliance
• Data-driven mindset with experience in analyzing performance metrics and reporting

Location/Hours:

Fully onsite role in Boise, Idaho  Monday - Friday.  Shift availability between 7am MST - 9pm MST

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.