Support Engineer (EMEA - Weekends)

1 Month ago • 3 Years + • Software Development & Engineering

Job Summary

Job Description

We are seeking Support Engineers to provide world-class developer support for users experiencing issues or seeking guidance with Supabase. The globally distributed support team focuses on minimizing time to fix and collaborates closely with product engineering and growth teams. Responsibilities include providing timely responses to support cases, triaging issues, directing users to resources, monitoring feedback channels like GitHub Issues & Discussions, and identifying opportunities for internal tooling to enhance support efficiency. Experience with reproducing issues and improving test coverage is also valued.
Must have:
  • 3+ years of developer support experience
  • Proficient in SQL (PostgreSQL)
  • Excellent English communication
  • Skilled in Linux/Unix command line
  • Experience with GitHub Issues/Discussions
Good to have:
  • Database administration experience
  • Familiarity with JavaScript frameworks (React, Vue, Svelte)
  • Experience with Node.js
  • Computer Science degree
Perks:
  • 100% remote work
  • ESOP (equity ownership)
  • Autonomous work
  • Health, Vision, and Dental benefits
  • Generous Tech Allowance
  • Annual Education Allowance
  • Annual run off-sites

Job Details

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

  • Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

  • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

  • Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).

  • Identify where internal tooling might be developed or obtained to improve support efficiency.

  • Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

  • Experienced in customer support, with 3+ years of experience providing developer support to technical customers.

  • Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.

  • Excellent communication skills and fluency in English.

  • Skilled in using Linux/Unix operating systems and the command line.

  • Experienced working with GitHub Issues and Discussions.

  • Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

  • Having a degree in Computer Science is a plus too.

Timezones & Logistics

  • It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC

  • We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift.

  • This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.

We offer

  • 100% remote work from anywhere in the world. No location-based adjustment to your salary.

  • ESOP (equity ownership in the company)

  • Autonomous work. We work collaboratively on projects, but you set your own pace.

  • Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents

  • Generous Tech Allowance for any office setup you need

  • Annual Education Allowance

  • Annually run off-sites.

About the team

  • We're a startup. It's unstructured.

  • Collectively founded more than 30 startups.

  • Globally distributed team with more than 30 different nationalities.

  • We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".

  • We "dogfood" everything. If you use it in your project, we use it in Supabase.

Process

  • The entire process is fully remote and all communication will happen over email or via video chat.

  • Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.

  • If you pass the screen you will be invited to up to four follow-up interviews.

  • The calls:

    • usually take between 20-45 minutes each depending on the interviewer.

    • most of the time, are all 1:1.

    • will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.

  • Once the interviews are over, the team will meet to discuss several roles and candidates and may:

    • ask one or two follow-up questions over email or a quick call.

    • go directly to making an offer.

Similar Jobs

sphere entertainment - Senior Firmware Engineer

sphere entertainment

Bozeman, Montana, United States (On-Site)
1 Month ago
Marvell - Senior Director Product Management - DCI

Marvell

Santa Clara, California, United States (On-Site)
2 Months ago
London stock Exchange - Business Manager - Cyber Security & Engineering Risk

London stock Exchange

Bucharest, Bucharest, Romania (On-Site)
2 Months ago
Toast - Senior Associate, Corporate Finance & Strategy

Toast

San Francisco, California, United States (Hybrid)
1 Month ago
gitlab - Legal Counsel, Trade Compliance

gitlab

United States (Remote)
1 Month ago
Zeeco, Inc. - Project Engineer - Incinerators

Zeeco, Inc.

Lissone, Lombardy, Italy (On-Site)
9 Months ago
Thumbtack - Senior Engineering Manager, Data

Thumbtack

Ontario, Canada (Remote)
1 Month ago
Ion - Senior Software Engineer, Italy

Ion

Pisa, Tuscany, Italy (On-Site)
10 Months ago
Nagarro - Senior Staff Engineer

Nagarro

Canada (Remote)
10 Months ago
Visual Concepts - Senior Server Engineer

Visual Concepts

Austin, Texas, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nordson Corporation - Project Manager

Nordson Corporation

Rubiera, Emilia-Romagna, Italy (On-Site)
3 Months ago
cirrus logic - Mixed Signal Modeling and Verification Engineer

cirrus logic

Austin, Texas, United States (On-Site)
4 Months ago
bohemia interactive - Vehicle Programmer

bohemia interactive

Mníšek, Liberec Region, Czechia (On-Site)
6 Months ago
WebTech Corporation - Buyer

WebTech Corporation

Plattsburgh, New York, United States (On-Site)
3 Months ago
Yahoo - Business Development, Partner Manager

Yahoo

United States (Hybrid)
4 Weeks ago
Square - Hairdresser / Barber

Square

Hérouville-Saint-Clair, Normandy, France (On-Site)
3 Weeks ago
e2 open - Support Specialist

e2 open

Rogers, Arkansas, United States (On-Site)
1 Month ago
Interactive Brokers - Bilingual Identity Verification Analyst: Mandarin/English

Interactive Brokers

Vancouver, British Columbia, Canada (On-Site)
3 Months ago
Coda - Senior/Staff Software Engineer (Relocation to Bangkok)

Coda

Bengaluru, Karnataka, India (Hybrid)
8 Months ago
Qualcomm - WLAN Phy RTL Design- Sr lead/Staff/Sr Staff/Principal Engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Software Development & Engineering Jobs

Ion - Principal Software Engineer, Italy

Ion

Milan, Lombardy, Italy (On-Site)
10 Months ago
Qube Cinema - Engineer – Technical Support

Qube Cinema

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
Valeo - Lead Engineer

Valeo

Chennai, Tamil Nadu, India (On-Site)
3 Weeks ago
Nagarro - Staff Engineer, ERP

Nagarro

India (Remote)
10 Months ago
Marvell - Principle Verification Engineer

Marvell

Petah Tikva, Center District, Israel (On-Site)
2 Months ago
Capgemini - SAP Global Trade Services (GTS) Consultant

Capgemini

India (On-Site)
2 Months ago
Palo Alto Networks - Sr. Technical Support Engineer, Focused Services

Palo Alto Networks

Tokyo, Tokyo, Japan (On-Site)
3 Months ago
Apple - Engineering Program Manager

Apple

Austin, Texas, United States (On-Site)
2 Months ago
illumio - Staff Engineer

illumio

Sunnyvale, California, United States (On-Site)
3 Weeks ago
Jane Street - Windows Engineer

Jane Street

London, England, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded