Technical Support Engineer

3 Months ago • 1-3 Years • Full Stack Development

Job Summary

Job Description

As a Technical Support Engineer in Microsoft's CSS team, you'll own, troubleshoot, and solve customer technical issues, collaborating across teams and using troubleshooting tools. You'll contribute to product improvements by identifying and escalating defects. Responsibilities include investigating and resolving customer issues, building communities with peers, sharing knowledge, and developing technical proficiency through training. The role requires strong problem-solving, communication, and collaboration skills, along with expertise in web services and technologies. Experience in software development (C++, .NET, etc.) is desired. This hybrid role allows for up to 50% remote work.
Must have:
  • Bachelor's degree in CS/IT or related field and 1+ years of relevant experience OR 3+ years of experience
  • Software development experience
  • Excellent communication and problem-solving skills
  • Strong knowledge of web services and technologies
  • Fluent in Mandarin and confident in English
Good to have:
  • Networking skills and cloud development experience
  • Experience with C++, .NET, debugging code, Linux/Mac, Java, PHP, Node.js, Python, Ruby, ASP.Net, IIS
  • Advanced certifications
Perks:
  • Industry-leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Networking opportunities

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience.

OR equivalent experience

•At least one year experience in software development, technical/software/product support, systems development, IT Dev Ops or consulting
•Excellent communication skills, including the ability to provide clear instructions and communicate complex technical information effectively.
•Able to work both independently and in a team environment.
•Strong problem solving skills are essential, including the ability to debug applications written in native or managed code.
•Networking skills, and cloud development are a definite positive.
•A strong working knowledge of web services and technologies is essential.
•Bachelor's degree in C.S. or E.E. is a plus
•Advanced certifications is a plus.
•Software Development experience desired in one or more of the following:
Software development experience with C++ or .net C#, VB, etc.,
Debugging code (WINdbg, Visual Studio Debugger)
Linux, Mac, Java, PHP, Node.js, Python or Ruby.
ASP.Net, IIS .

 

Language Qualification
Mandarin Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

 

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect

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