Technical Support Engineer

1 Month ago • 2 Years +

About the job

Job Description

MY.GAMES seeks a Technical Support Engineer with 2+ years of experience in troubleshooting software and hardware issues. Must have knowledge of PC & server architecture, MS Windows & MacOS, basic networking, and inventory management.
Must have:
  • PC & Server
  • Software & HW
  • MS Windows & MacOS
  • Basic Networking
Good to have:
  • Server OS
  • IT Infrastructure
  • Information Security
  • Inventory Management
Perks:
  • Game Dev Community
  • Professional Expertise
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MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, HAWKED – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE, Serbia, and Georgia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:
  • Prepare new workstations
  • Register users in information systems
  • Troubleshoot software and hardware issues
  • Maintain inventory of computer equipment and software
  • Participate in projects for the development of the company's IT infrastructure
  • Contribute to ensuring information security
What you need to succeed:
  • Minimum 2 years experience in a similar position
  • Knowledge of personal computer and server architecture
  • Up-to-date knowledge of modern hardware
  • Experience with user operating systems: MS Windows 7, 8, 10, MacOS
  • Basic knowledge of server operating systems
  • Confident basic knowledge of networking technologies
What we offer:
  • Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms
  • A strong team of specialists across different areas — access unique expertise and professional knowledge
  • Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas
  • Create great games and win the hearts of players
  • Push the boundaries of the game industry and lead the way forward
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