Technical Support Engineer

Job Description

Job Summary:

To become an integral part of the PowerGen Technical Support team. Providing Technical Support across all aspects of the Rolls-Royce Solutions power generation products and balance of plant associated with the complete power generation systems, from initial conception through to end of life of the products. With responsibility for the day-to-day Technical Support of the Sales solutions, aftersales and parts enquiries raised both internally and externally.

Some Technical Support of the wider PowerGen Business unit may be required from time to time to cover annual leave, absence and periods of high demand. Primary product range will be Diesel, Gas power generation, mtu KPP and Battery energy Storage Systems , with a willingness to work towards emerging product knowledge.

Key Responsibilities:

• To promote a zero harm culture by working with and ensuring that all HSQE requirements are met with all work that is carried out by the team.
• Ensure first class customer liaison including fulfilment of all reasonable Technical Support requests.
• Responsible for providing technical support in the first instance for Sales Solutions, aftersales support and our end user’s and customer base on the Rolls Royce Solutions product range, including but not limited to, electrical, mechanical and controls. for the UK, Ireland and overseas territories (where applicable).
• Maintain project technical files (Drawings, wiring diagrams, O&M’s etc) – electronic and/or hard copy.
• Designing, building, testing and commissioning control circuits as required to compliment the Rolls-Royce product portfolio.
• Keep accurate records via the CEC platform of working tasks.
• Lead the resolution of your technical issues to ensure they are completed in a timely manner.
• Follow up your tasks when they have been passed to the CCC to ensure they are resolved in a timely manner.
• Support and provide input to the development and review of Work Instructions, Processes and the Spare parts database within the PowerGen Business Unit.
• Provide technical reports and/or presentations as required to the internal management team and to the wider external end user base as required.
• Write Method Statements and support the writing of Risk Assessments for all areas of the PowerGen BU.
• Maintain excellent liaison with all internal and parent company departments and participate generally in all cross departmental interactions.
• Visit our Integrators and customers alike from time to time, building upon our long term relationships.
• When required to do so, attend customer witness testing to ensure specification compliance and customer satisfaction.
• Support and (at times) deliver training programs as required.
• Lead development of new technical solutions to support the PowerGen team.
• Continual improvement of technical competence to support the aftersales of all products.
• Continual improvement of related Rolls-Royce Solutions processes.
• Ability to support the PowerGen Business Unit service team with technical support, this may require occasional site visits.

This list is not exhaustive and may change.

Person Profile:

This position requires an enthusiastic person with good communication skills, able to work both independently and as part of a team when required. The ability to be able manage own tasks and prioritise effectively. The applicant must be qualified / conversant with or willing to work towards MTU power generation products and balance of plant associated with complete power generation systems. The applicant must have both mechanical and electrical experience in order to effectively deliver the support required by the aftersales and service teams. The successful applicant will be required to travel within the UK & ROI as required and may on occasion be additionally required to spend time overseas including product training in Germany. The Technical Support Engineer role is office based however it is expected that some travel is part of the role. Working closely with other members of the wider business. The job requires a disciplined individual who is capable of delivering / communicating the high standards expected of a blue chip company.

Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly Word, Excel and email. On the job training will be provided were necessary for Rolls-Royce Solutions programs and software including but not limited to, SAP, C4S, CCC, MTU Go Care, MTU Business Portal & Warranty System.

Driving Licence & Passport - Full and Clean Driving Licence, UK National due to the security clearance .

Language - Must be fluent in both written and spoken English.

Literacy and Numeracy - Must be a competent writer of business letters and emails. Must have strong background in high level data analysis and end to end processes.

Qualifications – Must have:

• Min 5 years experience.
• Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience.
• Willing to work towards Professional registration with the Engineering Council.
• GCSE English and Maths or equivalent.

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