Tesla Support Advisor - Manchester

1 Month ago • All levels • Operations

Job Summary

Job Description

Tesla seeks a Support Advisor in Manchester to provide exceptional customer service. Responsibilities include resolving roadside, technical, and service inquiries, collaborating with internal teams, ensuring consistent customer experiences, and creating a positive brand image. The ideal candidate is customer-centric, a skilled communicator, digitally savvy, and a fast learner. They will troubleshoot issues, educate customers, and maintain a high level of customer satisfaction. The role requires excellent communication, multitasking skills, and the ability to work in shifts, including weekends.
Must have:
  • Excellent customer service skills
  • Fluent English communication
  • Technical troubleshooting abilities
  • Digital savviness
  • Strong multitasking skills
  • Valid driver's license
Good to have:
  • Additional languages
  • Prior customer support experience
Perks:
  • Dynamic work environment
  • Innovative technology
  • Ongoing training and development
  • Competitive compensation and benefits
  • Safe and fun workplace

Job Details

What to Expect

Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.

You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.

Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.

What You’ll Do
  • Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time
  • Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience
  • Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed
  • Develop: You will be a part of a brilliant team with the mind-set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop
What You’ll Bring
  • Customer-centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience
  • An excellent communicator: You manage English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus
  • Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems
  • A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture
  • A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges
  • Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
  • Safe to drive: We require you to hold a full valid driver’s license

We Offer:

  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
  • The chance to work with innovative technology, advanced tools and software
  • Ongoing training and development to help you grow your skills and career
  • A competitive compensation and benefits package
  • A safe, clean and fun workplace

Join the mission.

Apply today.

Note that applications must be submitted online and contain an English CV.

Similar Jobs

Luxoft - Senior Android Developer

Luxoft

Pune, Maharashtra, India (On-Site)
3 Months ago
Werplay - QA Engineer

Werplay

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
2 Months ago
Miniclip - Senior Software Developer

Miniclip

Genoa, Liguria, Italy (On-Site)
1 Month ago
Balbix - Technical Writer

Balbix

Gurugram, Haryana, India (On-Site)
4 Months ago
Forescout Technologies  Inc  - Named Account Manager DACH

Forescout Technologies Inc

Frankfurt, Hessen, Germany (Remote)
1 Month ago
GlobalLogic - Associate Language Specialist – Spanish IRC200465

GlobalLogic

Hyderabad, Telangana, India (On-Site)
6 Months ago
Evolution - Service Support Specialist

Evolution

Cebu City, Central Visayas, Philippines (On-Site)
1 Month ago
Scale AI - Operations Associate

Scale AI

Mexico City, Mexico City, Mexico (On-Site)
4 Months ago
Rackspace Technology - Sales Operations Analyst

Rackspace Technology

India (Remote)
3 Months ago
Rank group - Assistant Manager

Rank group

Morden, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Volka Games - Senior User Acquisition Manager

Volka Games

Limassol, Limassol, Cyprus (On-Site)
2 Months ago
BigID - Senior Product Manager

BigID

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Wind River Systems - Embedded Software Engineer – RTOS / VxWorks

Wind River Systems

Galați, Județul Galați, Romania (On-Site)
3 Months ago
PwC - FY 25 - Senior Associate - Accounting Advisory Service (IFRS17)

PwC

Jakarta, Jakarta, Indonesia (On-Site)
4 Months ago
NXP - Embedded Software Developer - Student

NXP

Roznov, Neamț County, Romania (On-Site)
5 Months ago
PwC - AES SAP Manager – Consulting

PwC

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Playtech - People and Culture Generalist (Maternity leave cover)

Playtech

Sofia, Sofia City Province, Bulgaria (On-Site)
4 Months ago
Aristocrat Gaming - Senior Software Engineer

Aristocrat Gaming

Las Vegas, Nevada, United States (On-Site)
2 Months ago
Keywords Studios (Player Support) - Engineering Manager

Keywords Studios (Player Support)

Pune, Maharashtra, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Manchester, England, United Kingdom

Activision - Senior Systems Designer

Activision

London, England, United Kingdom (Hybrid)
1 Month ago
Blue Zoo Animation Studio - Lead 2D Compositor

Blue Zoo Animation Studio

London, England, United Kingdom (On-Site)
3 Months ago
Canva - Content Marketing Manager, Flourish (12 Month Contract)

Canva

London, England, United Kingdom (Remote)
1 Month ago
Assystems - Senior Structural Engineer

Assystems

Plymouth, England, United Kingdom (Hybrid)
3 Months ago
Alpha Sense - Account Director, Corporate

Alpha Sense

London, England, United Kingdom (On-Site)
3 Months ago
Microsoft - Applied Sciences Intern

Microsoft

London, England, United Kingdom (On-Site)
1 Month ago
PlayStation Global - Senior Business Planning Analyst (12 Month FTC)

PlayStation Global

London, England, United Kingdom (Hybrid)
2 Months ago
Scanline VFX - Senior Pipeline Developer (Houdini)

Scanline VFX

London, England, United Kingdom (Remote)
4 Months ago
CAE - Contract Maintenance Training Instructor

CAE

Burgess Hill, England, United Kingdom (On-Site)
5 Months ago
Landor - 3D Motion Designer

Landor

London, England, United Kingdom (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Unity - Senior Business Operations Manager

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Sphere Entertainment Co - Food & Merchandise Supervisor – Premium (Full-Time)

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
1 Month ago
Warner Bros Discovery - Customer Experience (CX) Global Special Ops Manager - APAC

Warner Bros Discovery

Petaling Jaya, Selangor, Malaysia (On-Site)
3 Months ago
Relax Gaming  - Compliance Officer

Relax Gaming

Sliema, Malta (Hybrid)
1 Month ago
PwC - AML/KYC Operations Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
4 Months ago
Tesla - Service Advisor

Tesla

Baden-Württemberg, Germany (On-Site)
1 Month ago
BigID - Senior Services Operations Analyst

BigID

Austin, Texas, United States (Remote)
3 Months ago
Unity - Senior Sourcing Procurement Management

Unity

Austin, Texas, United States (On-Site)
6 Months ago
Netflix - Senior Manager, Enterprise Security, Risk & Intelligence

Netflix

Los Angeles, California, United States (On-Site)
3 Months ago
Aristocrat Gaming - Process Analyst - Transformation

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug