Trust & Safety Specialist

About the role

As a Trust & Safety Specialist at Fortis Games, your mission is to foster a safer, more inclusive environment for our global gaming community. You’ll protect players, communities, and our brand by addressing issues like cyberbullying, fraud, and harassment, while ensuring global compliance. Working with cross-functional teams, you’ll proactively and reactively manage risk, enforce policies, and improve trust and safety processes. You’ll also play a key role in our community-building journey, driving initiatives that enhance the player experience and align with our business objectives.

What you’ll achieve

• Contribute to a safer gaming environment by implementing and maintaining moderation, risk management, and compliance policies.
• Execute tactical response plans to detect, prevent, and resolve issues, such as cyberbullying, fraud, and harassment.
• Collaborate with cross-functional teams to ensure player safety, leveraging data to inform policy updates and strategic changes.
• Actively participate in harm prevention efforts by educating and empowering players on community standards and expectations.
• Support crisis management procedures by quickly addressing critical incidents and contributing to post-incident analysis to refine response strategies.
• Provide insights to game teams, enhancing understanding of player behavior and informing game design and community strategies.
• Analyze and interpret data to provide detailed trust and safety insight and inform our decision making and approach

What you’ll need to be successful

• Previous experience in a Trust & Safety role within gaming or digital platforms, with a solid understanding of current issues related to player safety, data protection, and community moderation.
• Strong ability to assess potential risks, develop strategic responses, and apply a data-driven approach to track trends and measure the impact of Trust & Safety initiatives.
• Excellent communication skills, with the ability to work effectively with cross-functional teams, including game development, data, and community teams, to promote a culture of safety and inclusivity.
• Ability to respond to a constantly evolving environment, applying critical thinking to handle a range of issues, from everyday moderation to crisis situations.
• Comfortable working with AI tools for moderation, incident response systems, and CRM platforms; experience with technologies related to content moderation, player behavior tracking, and risk assessment.
• A passion for creating inclusive spaces and an understanding of the importance of diversity and respect in online communities.
• Support the communication and information exchange with our QA teams and Trust and Safety leadership, representing players' interests and delivering valuable insights and feedback.
• Self-starter mindset and ability to take responsibility and thrive in an autonomous working environment; providing guidance and training to internal teams on trust and safety best practise.