VIP Account Manager

Job Details

Description

The Account Manager will manage the portfolio of the high net worth customers in the Norwegian and International market, with the native level of Hungarian language. The ideal candidate will be looking to build relationships with high net worth customers, increase their loyalty and sustainably provide our customers with the most relevant, personalized, and rewarding experience.

So, what will you be doing?

• Manage the portfolio of the customers and personally build strong relationships with them to reach their loyalty and retention and increase their lifetime value by maintaining their usual and sustainable level of play. 
• Monitor individual customer performance and ensure that online and offline rewards are offered following business requirements. 
• Handle customers' day-to-day queries and complaints, including out of regular office hours, to provide the customer with personal and ‘competition beating' service. 
• Monitor the performance on the market level, and understand and act upon trends. 
• Initiate campaigns that drive activity for high net worth customers, ensure they are generated promptly, and results are monitored and reported. 
• Monitor the customer base for new high-value customer potential and onboard the customers accordingly. 
• Acquire knowledge of customers, build profiles including playing behaviors, likes, and dislikes, and use this information to offer the most personal and relevant service. 
• Work alongside Marketing and Events teams to plan and execute events; entertain and host customers at various local and global events; coordinate gift drops for the customers. 
• Collaborate closely with CDD, Payments, and Customer Support teams to ensure a positive and safe gambling experience. 
• Drive business success and act as the voice of high-value customers by providing feedback and innovative ideas. 

And what are we looking for?

• Work experience in a customer-facing environment, with high-value customers as an advantage. 
• Strong relationship-building skills and building trust; solid social and people skills. 
• Sound commercial acumen, an understanding of ROI, and an analytical approach. 
• Excellent organization, planning, and prioritization skills, with strong attention to detail. 
• Excellent written and verbal communication skills. 
• Able to work autonomously and to tight deadlines, effectively prioritize and deliver to a high standard under pressure. 
• Commitment to providing world-class service to valuable customers. 
• Have a genuine passion for the online gaming industry, either as a customer or through work experience in the industry. 
• Responsible and reliable, excellent team player. 
• Be presentable, willing to travel, and work outside regular office hours  

This is what you'll get

Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer

- Annual leave

- Annual bonus

- Health insurance

- Company share scheme

- Volunteering days

- Home office allowance

- Wellness or Gym allowance

Equal Opportunities

We are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

Qualifications