Customer Experience Advisor - Danish Market
Job Summary
Job Description
3 skills required
Job Details
Description
- Clear and concise communication to our customers via live chat, email and phone.
- Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
- Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
- An ability to work independently while contributing to the wider team and our culture
- Fluent in Danish.
- Enthusiasm and be a self-motivated team player
- Excellent oral and written communication skills
- Strong organisational and time management abilities
- Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience
- A culture and working environment that will allow you reach your full potential.
- Hybrid working policy plus the opportunity to ‘Work From any eligible country” for 4 weeks in each year.
- 28 days holiday a year, plus (8) public and bank holidays in England.
- Matched pension contributions up to 6% employee, 6% employer.
- BUPA private healthcare insurance with pre-existing medical conditions included and a cash-back plan towards the cost of routine dental and other treatments.
- An unrivalled Family Leave Policy.
- An unrivalled office environment with free parking and an abundance of drinks and snacks including breakfast each Monday and lunch each Friday (we’re feeders, sorry diets!)
- Regular team and office socials during the day and after work.
- Employee referral programme - earn between £750 - £1500 when you refer a friend to come and work for us!
- There’s more! Upon successful completion of your probation.
- £250 a year Health and Wellbeing allowance.
- Cycle to work scheme.
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About The Company
LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.
As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM).
For more information, visit www.leovegasgroup.com.
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