Customer Success Manager (NA time zone) - Remote

Important!
This is a remote position, where you will work "NA east coast" working hours (GMT-4).
We are looking into both a Monday-Friday working days position & a Wednesday-Sunday one.

Why join Lurkit?
At Lurkit, we're on a mission to evolve the entire gaming industry. By providing developers and publishers with high-quality market data and marketing tools, we enable better decision-making that leads to better games. Better games create better conditions for content creators to maintain and build their brands, providing consumers with exceptional experiences.

We foster an inclusive and diverse workplace where everyone's voice is valued and respected. We believe in the power of diversity to drive innovation and creativity. Join us in an environment where your unique perspective and skills contribute to our success.

You'll be part of an innovative and fast-paced team passionate about what we do. We're a group of high-performing individuals who love working together, whether it's tackling challenging projects or enjoying our favorite video games.

We value your personality and believe in your potential. Whether you're passionate about gaming, ambitious in your career goals, or dedicated to making a difference, you'll find a supportive community at Lurkit. We're committed to helping you grow both personally and professionally, providing opportunities for learning, development, and advancement.

What are we looking for?
We seek a talented Customer Success Manager with deep knowledge of the content creator industry & a clear problem solving mindset.

As a Customer Success Manager, you'll help our customers succeed with Lurkit. That will be done reactively by answering all questions they could have or helping them hands-on with the tool. And proactively by identifying improvement points before the client even notices themself.

Working at Lurkit As a Customer Success Manager, you will:

• Be a pro of the platform.
• You need to become the go-to person for any “how-to” questions.
• Onboard new clients to the platform.
• Provide extra support to certain clients, addressing their weekly needs within the platform.
• Work proactively with clients.
• Create presentations and then hold meetings with clients where you present a plan of what they should do to get the most out of the platform.
• Support the Sales team in meetings with clients, help create mock accounts to show off the platform in the best way, and more.
  • Make sure our clients are successful with influencer marketing.
  

Key Qualifications

Hard skills:

• Knowledge of gaming and the content creator industry
• Experience with communication channels like Discord and Slack.
• Fluent in English.

Soft skills:

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• A problem-solving mindset.
• Creative thought process.
• Excellent team-working skills.
• Great at multitasking.
• Be a part of creating a structure.

Merits:

• Fluent in at least one of the following languages: Chinese (Mandarin), Korean, or Japanese.
• Previous experience with influencer marketing/campaign management
• Previous experience at a SaaS company. Especially gaming-related.
• Passion for all things gaming.
• Previous experience in the development/publishing of games.
• Experience working with a CRM like HubSpot.

Come and join us at Lurkit, where your passion, ambition, and hard work are recognized and celebrated!