Account Strategist, Google Customer Solutions
Job Summary
Job Description
- 2+ years experience in advertising/sales/marketing
- Fluent English and Mandarin
- Client relationship management
- Strategic planning & execution
- Data analysis & insights
- Goal-oriented and collaborative
- Experience with C-level stakeholder communication
- Consulting or digital marketing experience
- Experience in objection handling and competitive selling
3 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, sales, marketing, consulting, or media.
- Ability to communicate in English and Mandarin fluently to interact in this customer-facing role.
Preferred qualifications:
- Experience in strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, and competitive selling.
- Experience working with and communicating effectively with advertisers, agencies, or clients and influencing C-level stakeholders.
- Experience in consulting, entrepreneurship, or digital marketing executing short to long-term strategies, and ability to influence stakeholders internally and externally to deliver impact.
- Ability to own a portfolio in an advertising or media sales context, and consistently drive growth.
- Ability to manage multiple projects with prioritization mindset while paying attention to detail.
- Ability to leverage data to derive actionable insights and to support proposals.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
The Engage team is a sales team designed to grow small and medium-sized businesses in Taiwan with significant expansion potential. Engage Account Strategists who will be a trusted advisor and partner to a portfolio of key clients.
In this role, you will be responsible for developing and executing comprehensive digital advertising strategies that drive measurable business results for our clients. You will operate in a changing environment, reaching for ambitious business and productivity goals.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage a portfolio of medium-sized businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement.
- Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
- Implement creative ways to improve customer relationships, tailor and share performance-enhancing suggestions and promote other Google products.
- Identify key customer stakeholders, including C-level and business owners, to support customer business objectives and annual digital marketing plans. Assess and solve customer needs via various techniques.
- Conduct outbound calls to establish relationships and work with existing Google Ads customers to generate growth and improved customer success.
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