Air Operations Specialist

Key responsibilities

• Customer Relationship: Point of contact for customers and act as an advocate for the customer internally; actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.

• Customer Experience: Proactively serve the customer to achieve best-in-class customer service.

• Process Execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.

• Standard Adherence: Adhere to processes in line with the agreed standards, customer specific IOP’s, and respective KPI’s.  Ensure all compliance matters are followed.

• Business growth: Identify and execute upselling opportunities; drive value through the network.

• Proactive Communication: Communicate with all stakeholders in a proactive and professional manner in all matters.

• Internal Stakeholder Focus: Interact with Warehouses, Commercial, Product, and Global Service Centres, as required.

• Support Processes of other functional groups as necessary, including Revenue Management, Compliance, Claims, Implementation, and systems testing.

• Complete Any Other Duties as assigned by direct leader as needed to support the business.

Required qualification, experience  & skills

• High School Diploma or equivalent required; Bachelor’s Degree in related business area is preferred

• 1-2 years of experience with Airfreight process knowledge

• Customer centricity

• Composure, perseverant & action oriented

• Collaborative

• Problem solving approach

• Excellent communicator

• Operational system knowledge

• English language proficiency (written and spoken)

• Microsoft Office proficiency (Outlook, PowerPoint, Excel, Word)

• CargoWise experience preferred.

Job Type:

Full Time

Salary:

$45,000 - $55,000

Benefits:

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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