Analytical Program Lead, Devices and Services
Job Summary
Job Description
- 8+ years experience in management consulting, product management, strategy, or analytics in a tech company
- 5+ years in an analytically-focused consumer insights or market research role
- Experience analyzing data and managing multiple projects
- Strong communication skills to present findings to non-technical audiences
- Manage, improve, and scale a global cross-functional NPS program
- Experience programming surveys in Qualtrics or similar tools
- Experience managing projects (hypothesis testing, data analysis, recommendation synthesis)
- Experience running or managing a customer panel study (Brand, NPS, CSAT)
- Familiarity with survey research concepts (sample selection, response bias)
- Familiarity with data query, visualization, and statistical computing tools
- Bonus
- Equity
- Benefits
6 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in management consulting, product management and strategy, or analytics in a technology company.
- 5 years of experience in an analytically-focused consumer insights or market research role.
- Experience working with and analyzing data, and managing multiple projects.
Preferred qualifications:
- Experience programming surveys in Qualtrics, Decipher, or similar tools.
- Experience managing projects (translating business questions into hypotheses, retrieving and analyzing data, synthesizing recommendations).
- Experience running or managing a customer panel study (e.g. Brand, NPS, CSAT).
- Familiarity with survey research concepts (e.g. sample selection and inference, response bias, etc.).
- Familiarity with data query, data visualization, and statistical computing tools or languages.
- Ability to communicate statistical findings to a non-technical audience with excellent communication skills.
About the job
Product and Business Strategy Leaders bring together teams across Google’s functions to help products execute optimally. Our team pushes Google to scale at key points that refine our products and infrastructure by executing efficiently, bringing solid business sense and sound judgment, and working effectively across organizational lines.
Our roles often include components of strategy (e.g. analyzing and understanding new trends in the industry, building business plans), operations (e.g. running the cadence of organizations, connecting the operating lines between our functions), and communications. Our team partners with senior leadership to run important functions that cross-cut our existing organizations and deliver high impact projects. We help Engineers, PMs, UX, and all of our other functions to build amazing products that delight our users, and then get those products into their hands.
As an Analytics Program Lead, you will support Devices and Services strategy and product teams in making decisions based on data and research with a strong focus on our extensive Net Promoter Score (NPS) Program.
You will provide insights for the Devices and Services strategy and product teams to improve our users’ experiences with our products. You will partner with data scientists and product managers to help drive the global NPS program forward both operationally and strategically. You will shape how the program scales efficiently and delivers impact as we continue to grow our product portfolio and international reach. This role requires someone who is comfortable digging into data, presenting insights, and helping and guiding stakeholders on using the program to drive business decisions.
Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices and Services team is making people's lives better through technology.
The US base salary range for this full-time position is $144,000-$211,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Responsibilities
- Manage, improve, and scale a global cross-functional program for generating insights from customer feedback based on Net Promoter Score.
- Partner with data scientists, researchers and cross-functional stakeholders to gather requirements, evaluate priorities, plan, and drive delivery of projects in a NPS program across Google’s devices and services portfolio.
- Design and introduce process and automation improvements to boost program efficiency (from issue taxonomies and survey instrument creation to data analysis and presentation templates).
- Lead introduction of new datasets and quantitative methods into the program to gain a deeper understanding of our customers.
- Prepare presentations of key program findings and insights for senior stakeholders.
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