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Associate Account Manager

Pennsylvania, United States (On-site)

Associate Account Manager

1 Month ago • 1-2 Years • Account Management

About the job

Summary

As an Associate Account Manager at WebMDMedscapeLIVE!, you'll be supporting the Program Management and Account Management teams. Your key responsibilities will include ensuring successful compilation, quality control, and submission of all program assets through the MLR process. You'll also assist with client management, ensuring flawless event execution, and collaborating with multidisciplinary teams across the organization. This role demands strong organization, attention to detail, and the ability to work independently while collaborating effectively. You'll be involved in scheduling and leading client meetings, managing internal deliverables and timelines, and providing regular project status updates. You will also be responsible for resolving issues as they arise and contributing to overall client program success and execution. Onsite presence may be required for in-studio broadcasts.

3 skills required for this role

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Must have:

Bachelor's degree
1-2 years of experience in Project Management or Account Services
Experience in a client-facing environment
Strong organizational and time management skills
Excellent communication and writing skills

Good to have:

Experience in the healthcare or medical education environment
Experience with Medical Legal Regulatory (MLR)
Experience with Workfront

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Description

Position at WebMD

MedscapeLIVE!, a Medscape Company, delivers MD and HCP audiences across all therapeutic areas. Access MDs and HCPs through MedscapeLIVE! Events.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Position Summary:

At MedscapeLIVE! you will be responsible for assisting the Program Management and Account Management teams. You will work closely with our Program Management team to successfully compile, QC, and submit all assets through the MLR process. Additionally, you will assist the Account Management team to manage client relationships and enabling flawless event execution. The applicant will collaborate with multidisciplinary teams across the organization, must be willing to be coached, and eager to learn new skills quickly. The applicant should be a highly organized, able to work independently while working collaboratively, detail oriented, and excel in a deadline-driven environment.

What You’ll Do:

Thorough development, QC, and submission of all program assets through the MLR process. This includes assisting with edits, resubmissions, and launch of assets sometimes on tight deadlines
Assist with client management through focused attention to detail, accountability, concise communications, and a sense of urgency
Manage internal team deliverables, timelines, and clearly defined next steps
Collaborate with multidisciplinary project teams, meeting client and management expectations, and ensuring programs remain on target and within agreed-upon parameters
Schedule and join client meetings, lead internal meetings as needed, and assist with client communications
Use project management software to track projects and provide frequent status updates
Assist with problem solving issues as they arise
Overall ownership of client program success and execution
Onsite presence as needed for in-studio broadcasts

Who You Are:

Comfortable in a highly deadline-driven environment, and able to pivot quickly between tasks and adapt to rapidly shifting priorities
Organized, detail-oriented, and a problem-solver
Independently motivated but able to foster positive team dynamics
Proactive and interested in building your skillset to take on more responsibility
Accepting of constructive feedback and committed to overall account success
Has the ability to work overtime or travel, as needed

Qualifications:

Bachelor’s degree required
1-2 years in Project Management or Account Services, preferably within the healthcare or medical education environment
Experience in an external client-facing environment
Highly professional, ability to work independently, and foster collaborative work relationships
Outstanding time management, organizational skills, and an eye for details
Thrives in a high-paced environment with multiple competing deadlines and necessity for rapid responses
Excellent verbal communication, writing, and grammar skills
Ability to work extended hours to meet clients’ business needs, if needed. Travel may be required
Experience with Medical Legal Regulatory (MLR) preferred
Prior working experience in Workfront is a plus