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Associate Technical Support Engineer (French Speaker)

North Holland, Netherlands (On-site)

Associate Technical Support Engineer (French Speaker)

1 Hour ago • 3 Years + • Operations • Undisclosed

About the job

3 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

problem-solving

ms-office

Job Description

Tesla seeks an Associate Technical Support Engineer (French speaker) to provide technical support for its Powerwall and Wall Connector residential energy products. The role involves troubleshooting, providing technical expertise to field engineers and installers during site visits, conducting remote troubleshooting, developing preventive maintenance strategies, escalating critical issues, resolving technical issues creatively, educating customers, and determining if on-site intervention is needed. The position requires close collaboration with sales, operations, and service teams and accurate issue recording in the CRM database. Ideal candidates possess a background in electrical or mechanical engineering with at least 3 years of technical support experience; renewable energy experience is a plus. Excellent communication in English and French, CRM experience and MS Office Suite proficiency are essential.

Must have:

Electrical or Mechanical Engineering background
3+ years technical support experience
Excellent English & French communication
CRM and MS Office Suite proficiency
Troubleshooting & technical expertise
Remote support & issue resolution

Good to have:

Renewable energy industry experience

What to Expect

Are you interested in providing technical support for Tesla’s Residential Energy Products Powerwall and Wall Connector? Do you have a background in Electrical and/or Mechanical Engineering? We are looking for a professional to help us deliver exceptional support to our network of Certified Installers. The ideal candidate will have technical acumen and a service-oriented mindset. This position will partner closely with our Sales, Operations, and Service teams to proactively improve the owner and installer experience for our rapidly growing customer base.

What You’ll Do

Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
Remote troubleshooting and development of strategies for preventive maintenance
Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with Tesla´s Residential Energy systems
Educate our business customers so they have optimal confidence in the operation of the system
Determine if technical solutions can be resolved remotely or if field service intervention is needed
Share customer concerns with Managers, Service Engineering or the Field Service team
Accurately record issues and data into the CRM database

What You’ll Bring

Electrical or Mechanical engineering background-related technical experience
Minimum of 3 years of working experience in a technical support environment, experience in the renewable energy industry is a plus
Excellent communication skills both in English and French
Experience with CRM systems and MS Office Suite

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