HR Operations Associate - Fixed Term Contract

This role focuses on providing inquiry services support to all levels of employees across the region for Global HR Operations work, processes, and policies. Responsibilities include responding to a inquiries via case tool. The role may also conduct routine, standard transactions. 

What will you do 

Enterprise Inquiries 

• Respond to inquiries from employees and leaders at various levels of the organisation. 

• Utilise knowledge management tools to provide accurate information to employees across the region. 

• Respond in, and utilise, case tool to document the details of employee inquiry information. 

• Research and resolve issues according to defined scope and in alignment with local and regional legislation. 

• Conduct routine transactions specific to role following the standard operating guidelines. 

• Manage the recording of attendance data for the payroll vendor. 

• Provide support with monthly benefits administration. 

Customer Service 

• Provide excellent customer service. 

• Recognise and escalate customer issues by reviewing individual case history.  

Problem Identification 

• Identify opportunities in employee or Associate content. 

•  Identify and escalate systemic issues by recognising increase in certain call or request types. 

What we expect of you 

• Fluency in Portuguese and professional proficiency in English 

• Bachelor’s degree or equivalent work experience 

• Previous work experience within a HR team/ customer service centre 

• Foundational knowledge on Portuguese local labour legislation 

• Ability to multitask while keeping high levels of attention to detail 

• Very strong verbal and written communication skills and etiquette 

• Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences 

• Demonstrated ability to handle confidential information 

• Experience with SAP (ELE), Workday and ServiceNow 

Additional Information

• This role is a maternity cover and the fixed term contract offered will be for 6 months

• We operate as a smart working company, you will be required to work from our Lisbon office 4 days per week with 1 day working from remotely

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.