Banking Alliance - Deputy Manager - EDC Retail
About the job
Job Description
As Banking Alliance - Deputy Manager - EDC Retail at Paytm, you will be responsible for business development and revenue generation by partnering with banks and driving EDC/SB/QR business from their branches. Key responsibilities include managing the EDC/SB base, ensuring activation and quality of accounts, leveraging product/technical knowledge for commercial use, and maintaining high account management standards for merchant and bank team satisfaction. You will drive customer service excellence, benchmark products/processes/pricing against competitors, ensure regulatory compliance, and demonstrate functional efficiency in timely task completion. The role demands strong sales and relationship management skills, experience in branch banking sales, digital payments, or merchant acquiring within the BFSI domain, and exceptional communication abilities.
Must have:
- 5+ years experience in branch banking sales, digital payments, or merchant acquiring
- BFSI domain and B2B experience
- Excellent sales and relationship management skills
- Exceptional communication skills
- Responsible for partnering bank and generating EDC/SB/QR business
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About Paytm
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
What you’ll be doing
⦁Business development and revenue generation: Responsible for partnering bank and generating EDC/SB/QR business from its branches.
⦁Own the EDC/SB base deployed via assigned branches in terms of activation and quality of accounts.
⦁Put product / technical knowledge to commercial use and works in accordance with sales and pricing policy.
⦁Demonstrate high account management standards to ensure merchant and bank team (HO team, RHs, ZHs, CHs & Branches) satisfaction
⦁Customer management: Drive high standards of customer service and satisfaction to banking partners
⦁Benchmarking: Responsible for regularly benchmarking product, process & pricing across competition in merchant acquiring.
⦁Industry compliance: Assurance of compliance with all regulatory requirements of areas of regulated businesses for which he/she is responsible.
⦁Functional efficiency: Takes accountability for timely completion of assigned tasks (for which he/she is responsible).
Qualifications
⦁You have about 5 or more years of experience of in the branch banking sales, Digital payments, merchant acquiring or a financial services environment
⦁You have exposure to BFSI domain and have solid B2B experience
⦁Excellent sales and relationship management skills
⦁Exceptionally good and clear communication of instructions and information down the line.
Will you be a good fit?
⦁Helping clients solve business problems makes your heart race
⦁Sales is most likely in your DNA
⦁You enjoy working with senior management to set strategic direction
⦁You are great at defining objectives and approaches for critical assignments.
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