Bench Technician I

1 Month ago • 1-3 Years • Administrative • Manufacturing

Job Summary

Job Description

The Bench Technician I is responsible for repairing lottery terminals and associated peripherals. This role provides technical support to the field, including emergency service calls, shipping/receiving, and parts inventory control. Responsibilities include performing repairs, providing technical assistance (phone and on-site), ensuring equipment reliability and upgrades, managing field personnel inventory, shipping defective equipment, analyzing statistical data on field service efficiency, assisting in escalated situations, managing parts inventory, entering repair data, maintaining customer service, developing field staff capabilities, and performing routine vehicle maintenance. The position requires an Associate's degree or equivalent experience.
Must have:
  • Repair lottery terminals and peripherals
  • Provide technical support
  • Manage parts inventory
  • Analyze field service data
  • Maintain customer service
  • Associate's degree or equivalent experience

Job Details

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Bench Technician 1 is responsible for the repair of the Lottery terminals and their associated peripherals.  The position provides technician support to the field, emergency field support with service calls, assisting with shipping and receiving, and providing parts inventory control to the site in which they work.

Responsibilities/Essential Functions

  • Performs repair functions associated with the Lottery terminal and all associated peripherals under direct supervision.

  • Provide technical assistance via phone and on-site support.

  • Responsible for ensuring all equipment repaired at bench is reliable and all updagrades (ECO’s) are completed.

  • Ensures that the field personnel is inventoried with an adequate terminal level.

  • Ships defective boards, sub assemblies, and any other equipment in a timely manner.

  • Ability to compile and analyze statistical information relating to field service efficiency.

  • Assists in escalated situations where additional staffing is required in the field to help with service calls, bench repair, or special events. 

  • Provides inventory control of all terminal, peripheral, communications parts and consumables

  • Enters all repair data into Bench Repair database daily or as needed.

  • Maintains an acceptable level of customer service.

  • Helps to develop the diagnosing and repair capabilities of the field staff

  • Performs routine maintenance on company vehicle.

  • Maintains an acceptable driving record in accordance with the motor vehicle policy.

  • Performs additional duties and responsibilities as assigned.

Position Requirements/Skills & Abilities

  • An Associate’s Degree in related field or 1-3 years of equivalent experience.

  • Ability to communicate with all levels of personnel.

  • Ability to work all shifts.

  • Ability to work overtime.

  • Ability to work holidays and weekends.

  • Ability to lift and move up to 100 lbs.

  • Ability to push, pull, and maneuver heavy equipment in excess of 500 pounds.

  • Ability to climb onto or off a ladder.

  • Intermediate computer software and hardware technologies. Must be able to navigate through Windows.

  • Ability to quickly learn and understand new technologies.


Supervisory Responsibilities

This position has no supervisory responsibilities.


Job Level Description

Accountable for all or significant portion of a function.

Qualifications

Education

Must have a high school diploma or equivalency.


Years of Related Experience


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.


Work Conditions

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Similar Jobs

cirrus logic - Sr. ESD Engineer

cirrus logic

Austin, Texas, United States (Hybrid)
6 Months ago
HCL Tech - Sr tester - embedded c, c++

HCL Tech

California, United States (On-Site)
2 Weeks ago
DevRev - Demand Generation Content Writer

DevRev

Chennai, Tamil Nadu, India (On-Site)
1 Week ago
bytedance - Student Researcher (Foundation Models - Reasoning, Planning & Agent - Doubao (Seed)) - 2025 Start (PhD)

bytedance

San Jose, California, United States (On-Site)
7 Months ago
Playtika - Java Developer

Playtika

Poland (Hybrid)
5 Months ago
Playtech - IT Support Technician

Playtech

Lima, Callao Region, Peru (On-Site)
2 Months ago
Nagarro - HR Generalist (m/f/d)

Nagarro

Frankfurt Am Main, Hessen, Germany (On-Site)
6 Months ago
Every matrix - Senior Database Administrator

Every matrix

Kyiv, Kyiv City, Ukraine (Hybrid)
2 Months ago
Evolution  - Equipment Support Specialist

Evolution

Birkirkara, Malta (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Reddit - Client Partner, Mid-Market (Services)

Reddit

San Francisco, California, United States (On-Site)
2 Weeks ago
Riot Games - Senior Software Engineer, Services

Riot Games

Shanghai, Shanghai, China (On-Site)
1 Month ago
Playtika - Senior Java Developer

Playtika

Romania (Hybrid)
7 Months ago
Ion - Technical Consultant - Endur

Ion

Jersey City, New Jersey, United States (On-Site)
7 Months ago
Meet Elise - Partner Engineering Lead

Meet Elise

New York, New York, United States (On-Site)
2 Weeks ago
Playtika - Java Technical Lead

Playtika

Romania (Hybrid)
7 Months ago
Techland - Art Director (Dying Light Universe)

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
6 Months ago
bytedance - Software Engineer, ML System Architecture

bytedance

San Jose, California, United States (On-Site)
7 Months ago
Simcorp - Business Consultant – Data & Communication

Simcorp

Paris, Île-de-France, France (Hybrid)
2 Weeks ago
London stock Exchange - Sales Order Specialist

London stock Exchange

Taguig, Metro Manila, Philippines (On-Site)
5 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Solon, Ohio, United States

Adtran - Product Manager

Adtran

Huntsville, Alabama, United States (On-Site)
1 Month ago
bytedance - Research Scientist - AI Security

bytedance

San Jose, California, United States (On-Site)
1 Month ago
Snail Studios - Associate Art Director / Art Manager

Snail Studios

Beverly Hills, California, United States (Hybrid)
4 Months ago
Univision - Director, Travel & Hospitality

Univision

New York, United States (On-Site)
3 Weeks ago
PlayStation Global - Staff HRIS Analyst - Talent Systems

PlayStation Global

Carlsbad, California, United States (On-Site)
2 Months ago
Poppulo - Director, Growth Marketing

Poppulo

Denver, Colorado, United States (On-Site)
2 Weeks ago
The Walt Disney Company - Sr Principal Software Engineer

The Walt Disney Company

Orlando, Florida, United States (On-Site)
2 Months ago
UPF Industries  - Pallet builder

UPF Industries

Salina, Kansas, United States (On-Site)
2 Weeks ago
Interactive Brokers - Financial Services Representative

Interactive Brokers

Chicago, Illinois, United States (On-Site)
2 Weeks ago
CarGurus - Business Development Representative

CarGurus

Boston, Massachusetts, United States (Hybrid)
4 Days ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Scientific Games - Data Center Technician II

Scientific Games

Middletown, Pennsylvania, United States (On-Site)
3 Months ago
Smilegate - Administrative Assistant (Contract)

Smilegate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
1 Month ago
Ubisoft - Administrative Coordinator

Ubisoft

Montreal, Quebec, Canada (On-Site)
1 Month ago
Google - Data Center Technician

Google

Skien, Telemark, Norway (On-Site)
1 Month ago
Next Level Business Services - SAP C4C Functional consultant

Next Level Business Services

Charlotte, North Carolina, United States (On-Site)
7 Months ago
Ion - Technical Support Analyst - 5943

Ion

Woking, England, United Kingdom (On-Site)
7 Months ago
Tencent - Senior Gateway Ops Engineer

Tencent

(On-Site)
1 Month ago
Nintendo - Senior Manager, Engineering Infrastructure and IT

Nintendo

Redmond, Washington, United States (On-Site)
5 Months ago
Nintendo - Executive Assistant

Nintendo

Redmond, Washington, United States (Hybrid)
7 Months ago
Lionsgate Games - Executive Assistant, Office of the CEO

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

It’s an exciting time as Light & Wonder carves its own path forward as the leading cross-platform global game company, and Scientific Games continues as the world’s leading lottery company and partner of choice for government lotteries.


These strategic business transformations have been a year in the making and would not be possible without a true collaborative effort.

Alpharetta, Georgia, United States (On-Site)

Leeds, England, United Kingdom (On-Site)

Montreal, Quebec, Canada (On-Site)

Bengaluru, Karnataka, India (On-Site)

Alpharetta, Georgia, United States (On-Site)

Montpelier, Vermont, United States (On-Site)

Alpharetta, Georgia, United States (On-Site)

Tulsa, Oklahoma, United States (On-Site)

Topeka, Kansas, United States (On-Site)

Manhattan, Kansas, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Scientific Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug