Business Operations and Planning Lead

1 Month ago • 4 Years + • Operations

Job Summary

Job Description

The Business Operations and Planning Lead at Google's Trust & Safety team will be responsible for monitoring resource utilization, developing and refining KPIs, implementing OKR frameworks, and facilitating the OKR process. This role requires collaboration with cross-functional partners (Finance, People Operations, Global Affairs Resource Management) and executive stakeholders. The ideal candidate will have excellent communication, problem-solving, and project management skills, with experience in business strategy, cross-functional initiatives, and OKR frameworks. The role involves ensuring objectives, results, and accountability across Trust & Safety teams, and serving as the primary point of contact for all resourcing needs. The team works to identify and tackle major challenges to the safety and integrity of Google products, using technical expertise, user insights, and proactive communication.
Must have:
  • Bachelor's degree in Business Administration or related field
  • 4+ years experience with executive stakeholders
  • 4+ years experience developing business strategies
  • Experience with OKR frameworks
  • Excellent communication and problem-solving skills
  • Strong project management and organizational skills
Good to have:
  • Experience with performance management methodologies

Job Details

Minimum qualifications:

  • Bachelor's degree in Business Administration, Finance, or a related field.
  • 4 years of experience working with executive stakeholder.
  • 4 years of experience developing business strategies or managing cross-functional initiatives.

Preferred qualifications:

  • Experience with OKR frameworks and performance management methodologies.
  • Excellent communication skills, with the ability to collaborate executive stakeholders.
  • Excellent problem-solving skills, with the ability to translate data into insights for Trust and Safety.
  • Excellent project management and organizational skills, with the ability to manage multiple priorities in an environment.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

  • Monitor resource utilization and identify opportunities to improve efficiency and effectiveness. This includes providing regular updates to trust and safety Leadership.
  • Partner with our analytics function to develop and refine Key performance indicators (KPIs) in Trust and Safety's mission.
  • Implement and manage Objectives and Key Results (OKR) framework that aligns with Trust and Safety's priorities and contributes to Global Affairs' mission.
  • Facilitate the OKR process, ensuring objectives, results, and ongoing accountability across Trust and Safety teams.
  • Serve as Trust and Safety primary point of contact for all resourcing needs. This includes serving as the go-to with Cross-functional partners (ie: Finance, People Operations and Global Affairs Resource Management).

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