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Customer Care Executive

Haryana, India (On-site)

Customer Care Executive

1 Week ago • 3-5 Years • Administrative

About the job

Summary

The Customer Care Executive role at Trek involves order entry and maintenance in our ERP system, resolving order logistics and shipping issues, and reviewing order flows (50%). Additionally, you'll process warranty claims, ensuring efficient and accurate resolutions for customers (50%). This position requires 3-5 years of customer support experience, preferably across multiple APAC countries. Proficiency in MS Office Suite (including Dynamics, Teams, Excel), and Oracle JDE ERP is preferred. Strong time management, problem-solving, and cross-cultural communication skills are essential. The role may occasionally require aligning with APAC time zones.

3 skills required for this role

Test your skills to join the top 1% applicants for this job

excel

oracle

critical-thinking

Must have:

Order entry & maintenance
Warranty claim processing
Problem-solving skills
MS Office Suite proficiency
Cross-cultural communication

Good to have:

Oracle JDE ERP experience
CMS experience
Hospitality industry experience
Bicycle retail/wholesale experience

Perks:

Amazing benefits
Opportunities for growth
Work with a great team

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A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

Key Responsibilities

Key Responsibility Area 1 – Sales Order entry & order maintenance 50%

Assist with order entry & order maintenance in our ERP system
Problem-solving with order logistics & shipping questions
Reviewing orders & order flows

Key Responsibility Area 2 – Warranty claims processing & administration – 50%

Assist with warranty claim processing
Provide efficient & accurate warranty resolutions for customers

Skills, Experience & Attributes

Educational Background – degree in business or similar, or proven understanding of commercial practices.
3-5 years’ experience in a customer support or customer-facing role, preferably across multiple countries in APAC.
Experience using MS suite of products in particular MS Dynamics, Teams, Excel & Oracle JDE ERP preferred, CMS experience considered a bonus
Industry experience – hospitality industry preferred but not essential, bicycle retail or wholesale an advantage
Skills – Time management, complex & technical problem solving, critical thinking, communication across cultures & extreme curiosity & willingness to learn.
Values – hospitality, empathy, working with a great team, commitment to excellence, attention to detail.
Flexibility requirements – some work aligned with time zones in specific markets in APAC may be required from time to time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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