Director of Operations

Goliath is an international manufacturer and distributor of toys and games, operating in 15 countries and reaching over 100 countries worldwide. At the heart of our business is a belief in great products and the magic of innovation. Our mission is to bring fun to every household, which we achieve through teamwork and clever collaboration. Learn more about Goliath at www.goliathgames.com/corporate.

We are seeking a highly organized and detail-oriented Director of Operations to join our team in our Richardson, TX, office.

Goliath made a major shift in the company's direction last year by evolving from primarily a game company to a significant player in the broader toy industry. As a key member of our operations team, you will play a crucial role in driving revenue and maximizing efficiencies.

Job Responsibilities

3PL and Warehouse Management

• Lead and manage relationships with third-party logistics (3PL) providers, ensuring high performance through contract negotiation, performance evaluations, and issue resolution.
• Develop and implement comprehensive 3PL strategies to optimize warehousing, inventory management, efficient order fulfillment, and cost control.

Logistics Management

• Oversee the logistics team covering both domestic and international freight operations, including import and export shipping.
• Negotiate contracts with freight carriers, monitor shipping performance, and resolve any logistical issues to reduce costs and improve service levels.
• Continuously assess and optimize shipping processes to streamline the flow of goods and reduce lead times, enhancing overall supply chain efficiency.

Order Fulfillment and Operations

• Ensure smooth order fulfillment processes in coordination with 3PL partners, focusing on inventory availability, accurate picking, and timely shipping.
• Collaborate with Sales, Customer Service, and other operations teams to resolve logistical or fulfillment challenges and improve operational workflows.
• Work with the S&OP team to ensure timely and cost-effective fulfillment of promotional pallets and special assemblies while maintaining profit margins.

Office and Facilities Management

• Oversee office management operations, ensuring timely procurement of supplies, space modifications, and necessary maintenance.
• Work with property management to address facility needs and maintain a conducive working environment.

Team Leadership and Development

• Lead and develop a high-performing operations team, fostering a culture of accountability, collaboration, and continuous improvement.
• Set clear performance goals, provide constructive feedback, and support team members' professional growth.
• Promote a positive and inclusive work environment that encourages teamwork and employee engagement.

Cross-Training and Process Improvement

• Implement cross-training initiatives within the operations team to enhance skillsets and increase flexibility.
• Create and maintain comprehensive training materials to onboard new team members effectively.
• Drive process improvement initiatives across logistics, 3PL management, and order fulfillment to reduce operational costs and increase efficiency.

• Education: BA, BS, MBA, or equivalent experience.
• Experience: 10+ years in operations, logistics (both domestic and import), and warehouse management.
• Skills: Strong expertise in managing 3PL relationships, contract negotiation, and logistics optimization.
• Communication: Excellent communication and writing skills.
• Tools: Experience with MS Dynamics BC and Jet Reporting, with intermediate to advanced MS Excel skills required.
• Leadership: Proven ability to lead and motivate teams under tight deadlines in a fast-paced environment.

• 401(k) with company matching
• Health, dental, and vision insurance to keep you covered
• Life insurance
• Flexible spending and health savings accounts to manage your healthcare costs
• Paid time off to recharge when you need it
• Join a fun, dynamic and creative industry—working with toys and games brings its own rewards