Customer Engineer Manager
Job Summary
Job Description
- Bachelor's degree in CS or related field
- 10 years as technical field engineer in cloud computing
- 10 years in people management role
- Lead and develop a team of Customer Engineers
- Partner with Sales leadership on go-to-market strategies
- Experience with software life cycles
- Experience managing a team through sales processes
- Experience presenting to technical stakeholders and executives
2 skills required
Job Details
Minimum qualifications:
- Bachelor's degree in Computer Science, or a related technical field, or equivalent practical experience.
- 10 years of experience as a technical field engineer in a cloud computing environment or in a similar customer-facing role.
- 10 years of experience in a people manager role, with experience in strategy development, leadership engagement, and team development.
Preferred qualifications:
- Experience with software life-cycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
- Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
- Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a professional services or Sales Engineering team.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering messages by audience, asking tactical questions, and leading conversations that drive business opportunity.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Customer Engineering Manager, you will lead a team of sales engineers who engage with business prospects to discover and assess customer requirements, prepare and present demonstrations of Google’s Cloud services, address and overcome technical objections that arise throughout the business process.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Lead a team of Customer Engineers and build a thriving growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for your territory.
- Foster partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
- Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
- Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
- Work cross-functionally across Google, our partners, and our team to resolve technical roadblocks including capacity needs, constraints and product tests affecting customer satisfaction.
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