Customer Experience Specialist, Home Delivery

4 Months ago • All levels • Customer Service

Job Summary

Job Description

As a Customer Experience Specialist at Tesla, you'll be the face of the brand, delivering vehicles directly to customers' homes or workplaces. This part-time role (with potential for full-time conversion) involves ensuring a seamless and exceptional customer experience throughout the delivery process. Responsibilities include delivering vehicles, explaining vehicle features, addressing customer concerns, managing delivery logistics, and providing feedback to improve processes. You'll need strong interpersonal skills, organizational abilities, and a passion for Tesla's mission. The role requires excellent communication, flexibility to work evenings and weekends, and a full UK driving license (no more than 6 points). You will also work closely with other members of the team to achieve sales and delivery targets and maintain a one team mentality.

Must have:

Full UK driving license (6 points or less)
Excellent interpersonal & communication skills
Strong organizational skills
Exceptional customer service experience
Flexibility for weekend/evening work

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Job Details

What to Expect

As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do

Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
Manage delivery schedules and logistics to meet customer expectations.
Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.

What You’ll Bring

Full UKdriving licence with no more than 6 points.
Excellentinterpersonal skills with a natural ability to build rapport and engage withcustomers.
Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
Proventrack record of delivering excellent customer experiences.
Customer-focused with a positive and professional attitude.
Flexibilityto work on weekends and evenings as required.
Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
A passionfor Tesla's mission to accelerate the world's transition to sustainable energy.