Delivery Advisor

2 Days ago • All levels • Account Management • Undisclosed

About the job

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revenue-recognition

Job Description

As a Delivery Advisor at Tesla in Tel Aviv, you'll guide customers through the entire vehicle delivery process, ensuring a seamless and exceptional experience. This involves validating and adjusting purchase solutions, creating ownership solutions for customers with no prior Tesla interaction, supporting customers with financing, trade-ins, and registration. You will proactively communicate with customers, manage expectations, resolve issues, ensure accurate documentation, and adhere to processes for speedy revenue recognition and cash collection. You'll be part of a collaborative sales and delivery team, working closely together to achieve targets. The role demands strong communication and problem-solving skills, and a commitment to delivering an outstanding customer experience.

Must have:

Guide customers through delivery process
Validate and adjust purchase solutions
Support customers with financing, trade-ins, registration
Excellent communication and problem-solving skills
Ensure accurate documentation and timely delivery

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do

Take over the customer once the order has been placed and guide them through the delivery process.
Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process.
Create an ownership solution for customers who have made their purchase without previous interaction with Tesla.
·Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process.
Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines.
Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise.
Ensure that all required documentation is completed accurately and on time.
Closely adhere to all processes to ensure a speedy revenue recognition and cash collection.

What You’ll Bring

Take over the customer once the order has been placed and guide them through the delivery process.
Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process.
Create an ownership solution for customers who have made their purchase without previous interaction with Tesla.
Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process.
Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines.
Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise.
Ensure that all required documentation is completed accurately and on time.
Closely adhere to all processes to ensure a speedy revenue recognition and cash collection.

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