Digital Account Manager - German Speaker

In SMC and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in.

As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day. The role will cover the Swiss market.

The Account Executive facilitates Microsoft to better serve our SMC-Corporate clients to realize their potential and help them on their Digital Transformation journey. The Account Executive adds value by developing and maintaining strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers’ organizations. The Account Executive must effectively leverage all the digital tools and processes available and orchestrate the other team members to address customer needs and requirements. Additionally, the Account Executive engages with Partners to find the best solution to address the customer's needs.

This opportunity will allow you to hone your solution sales and collaboration skills, and deepen your cloud and AI expertise. This role is flexible; you can work up to 50% from home.

You must be based in Dublin, Ireland or Barcelona, Spain.

Required Qualifications:

• Proficiency in German Language is essential
• Sales and negotiation experience with year-over-year growth
  • OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND sales and negotiation experience or related work or internship experience with year-over-year growth
  • OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND sales and negotiation experience or related work.
  • OR equivalent experience.

Additional or Preferred Qualifications & Skills

• Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully orchestrate & execute plans and build strong relationships.   

• High Performer.  Highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.   

• Collaborative. Demonstrated experience of working cohesively with internal & external stakeholders to solve customer and partner issues, leverage best practices, & deliver results – underpinned with strong communication skills.

• Purposeful Planner & Executor – Delivers business impact with intentional planning, driving clarity to the team with consistent coaching rhythms, removing blockers and ensuring quarterly business budget goals are met.   

• Disciplined Operator – Maintains excellence in pipeline management, forecasting and driving integrated territory and budget achievement planning.   

Language Requirments: German and English

Location: Barcelona, Spain OR Dublin, Ireland 

Relocation expenses are not provided as part of this role.

You must be legally authorised to work in Spain or Ireland to be eligible for this role. (Legally authorised = Has citizenship or has been granted a valid visa or work permit)

Customer Engagement

• Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
• Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.
• Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.

Account Management

• To listen and learn about the customer’s priorities and challenges and to consult on how Microsoft’s solve those challenges
• Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
• Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, cosell motions, and renewal maximizing customer business outcomes and experience
• Understands and accelerates customer’s cloud strategy.

Maintain Product, Solution and Industry Expertise - 

• Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.

Orchestration

• Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.
• Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.