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Digital Account Manager - German Speaker

Catalonia, Spain (Hybrid)

Digital Account Manager - German Speaker

51 Minutes ago • All levels • Business Development

About the job

3 skills required for this role

Add these skills to join the top 1% applicants for this job

business-strategy

business-planning

account-management

Job Description

This Digital Account Manager role, requiring German proficiency, focuses on supporting SMC (Small, Medium, Corporate) customers in achieving their business objectives using Microsoft cloud solutions. Responsibilities include building and maintaining strong customer relationships at the executive level, leveraging digital tools, collaborating with partners, and orchestrating internal resources. The ideal candidate will have sales and negotiation experience, a strong understanding of cloud solutions, and the ability to strategically manage accounts. This role is flexible, allowing for up to 50% remote work. The Account Manager will help existing/new customers to cloud solutions via a cohesive plan across adds, consumption, through upsell, cosell motions, and renewal maximizing customer business outcomes and experience. They will also proactively build and maintain a strong knowledge of Microsoft's product landscape, solutions, and strategy.

Must have:

Proficiency in German
Sales & negotiation experience
Customer relationship management
Cloud solution expertise
Collaboration & orchestration skills

Good to have:

Master's degree in relevant field
Experience with Microsoft products

Perks:

Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Networking opportunities

Overview

In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners.

Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of our SMC team, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning.

If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

The Account Executive facilitates Microsoft to better serve our SMC-Corporate managed clients to realize their potential and help them on their Digital Transformation journey. The Account Executive adds value by developing and maintaining strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers’ organizations.

The Account Executive must effectively leverage all the digital tools and processes available and orchestrate the other team members to address customer needs and requirements. Additionally, the Account Executive engages with Partners to find the best solution to address the customer's needs.

This opportunity will allow you to accelerate your career growth, hone your solution sales and collaboration skills, and deepen your cloud expertise. This role is flexible; you can work up to 50% from home

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:

Proficiency in German language is essential.
Sales and negotiation experience with year-over-year growth
OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND sales and negotiation experience or related work or internship experience with year-over-year growth
OR equivalent experience.

Additional Or Preferred Qualifications:

Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND sales and negotiation experience or related work.

Language Requirments: German and English

Location: Barcelona, Spain OR Dublin, Ireland

Relocation expenses are not provided as part of this role.

You must be legally authorised to work in Spain or Ireland to be eligible for this role. (Legally authorised = Has citizenship or has been granted a valid visa or work permit)

Responsibilities

Customer Engagement

- Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
- Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.
- Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.
Account Management
- To listen and learn about the customer’s priorities and challenges and to consult on how Microsoft’s solve those challenges
- Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
- Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, cosell motions, and renewal maximizing customer business outcomes and experience
- Understands and accelerates customer’s cloud strategy.
Maintain Product, Solution and Industry Expertise
- Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.
Orchestration
- Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.
- Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.