Job Title: Editorial Engagement Support Assistant
Location: Pune
Reports to: Editorial Engagement Support Team Lead
About the Springer Nature Group
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About the Brand
Springer Nature Technology and Publishing Solutions is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services
About the Role
Springer Nature works with thousands of external academic editors to run our journals. These editors are a key driving force for strong submissions and journal growth, ensuring that rigorous and timely peer review of new manuscripts takes place. The Editorial Engagement Support Assistant (EESA) is responsible for providing an exceptional level of support to these editors. The EESA acts as a first point of contact for incoming queries to the editor support inbox, and ensures that new editors receive the best possible experience when joining the editorial board of our journals:
The EESA handles requests assigned to them in the editor support inbox – the primary point of contact for internal and external Springer Nature editors. The ESA supports the Editor Support Specialist (EESS) to resolve these queries and to ensure the data of the editors is accurate and up to date.
Working with the EESS, the EESA supports a timely and efficient editor on- and offboarding process, including follow-up requests, contracting, providing editors with access to relevant systems and maintaining editor information in the related databases and processing payment requests The EESA also manages internal editors’ requests related to maintenance of Editorial Board Member data and access to submission- and other relevant systems.
Working across our entire portfolio of journals, the EESA supports our editors throughout their time working with us so that they can perform their role to the required standards.
Roles Responsibilities:
1. New Editorial Board Members (EBMs) experience: Supporting EBMs through the onboarding process so that they are fully-equipped to perform their roles. Responsibilities include:
Supporting the editor invitation process
Creating editor contracts
Ensuring editorial board members have access to all relevant systems
Keeping EBM data accurate and up to date, in our databases and across the journal homepages
Working together with other administrative teams, for example our Journal Editorial Office (JEO) and the SNAPP support team to support frictionless access to all relevant systems
Serving as test users for new systems and workflows related to EBM data maintenance
Handling Editor payment requests
2. Editorial Board Refinement: Supporting the Editorial Engagement Support Specialist with the Editorial Board refinement process and analysis of the related data
Responsibilities include:
Supporting Editorial Board Refinement related mailings, and requests
Analysing the related Editor survey
3. Customer Service: Processing requests from internal and external editors via the editor support inbox. Responsibilities include:
Owning all requests assigned to them by the Editor Support Specialist, following through to completion
Troubleshooting systems and technical issues
Executing APC Token requests and updating relevant databases/systems
Providing EBM certificates
Key Relationships
Supporting the Editor and Reviewer Recruitment and Publishing teams with ensuring an excellent editor and reviewer onboarding process
Working closely with JEO /SNAPP support to solve editor access issues
Collaborating with customer service teams to ensure timely processing of all assigned tasks
Working with the Process & Content Management team to tackle database issues
Working closely with the OR support team to solve APC token issues
Collaborating with Publishers from the journals we support
Experience, Skills & Qualifications
Experience
Experience of STM journal publishing, with an understanding of peer review and the role of Editorial Boards
Well versed with publishing workflow/systems/processes
Experience of communication with external editors and internal stakeholders
Customer service experience
Experience in content management and journal (meta)databases
Skills
Strong organisational skills, with attention to detail
Able to see tasks through to completion, working to (often competing) deadlines
Excellent interpersonal and communication skill
Relationship building/teamwork
Actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team
Problem solving
A high level of computer literacy – understands common software (e.g. Microsoft Office suite) and gains new software skills quickly
Has a customer-focussed mindset
Qualifications
Educated to Master's level or equivalent
Please Note- In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role.
At Springer Nature, we’re committed to creating a great working environment which includes the benefits you receive, opportunities for you to develop your skills and ways to get to know your colleagues. Some of these include:
Further information about life at Springer Nature, hybrid working and the range of benefits available in your preferred location will be shared during the interview process.
At Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles. https://group.springernature.com/jp/group/taking-responsibility/diversity-equity-inclusion.
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Job Posting End Date:
12-05-2025Get notifed when new similar jobs are uploaded
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