Employee Central Specialist

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The primary objective of the role is to ensure managers and employees follow and adhere to guidelines, policies and laws associated with attendance, leave and work accommodations. This position is responsible for answering employee and manager questions, analyzing and managing waiver, exemption, time to complete extensions, and exception requests. In addition, the specialist will resolve complex and/or escalated employee attendance and accommodations inquiries, cases and issues. The role is also responsible for monitoring the support provided to PayPal employees and managers by the various stakeholders relative to established service level agreements (SLA’s) and key performance indicators (KPI’s.).

Job Description:

The primary objective of the role is to ensure managers and employees follow and adhere to guidelines, policies and laws associated with attendance, leave and work accommodations. This position is responsible for answering employee and manager questions, analyzing and managing waiver, exemption, time to complete extensions, and exception requests. In addition, the specialist will resolve complex and/or escalated employee attendance and accommodations inquiries, cases and issues. The role is also responsible for monitoring the support provided to PayPal employees and managers by the various stakeholders relative to established service level agreements (SLA’s) and key performance indicators (KPI’s.).

This role is housed in the PayPal Human Resources Department within the HR Operations organization and is a part of the Employee Central team, a global organization focused on supporting employees and managers with their overall HR Operational needs. 

In this critical role, you will be responsible for HR operational strategy and support of company Attendance, Leaves, and employee accommodations:

• You will strategize and own the Leave, Attendance and Accommodations arm of the HR Operations, Employee Central activities, processes, projects and program.
• You will partner closely with our HR business team, HR Business Partner team, HR Employment Legal, Employee Advocacy, outsourced Leave vendor and cross-functional experts in managing and resolving complex cases associated with Attendance, Leave and Accommodations guidelines, policy, and federal, state and local laws.

You will be responsible for building a great employee experience while providing employees and managers with a safe and productive work environment as well as enable employee and managers with the ability to deliver outstanding service to our PayPal customers.

In your day-to-day role you will:

• Manage and resolve high volume of employee relations issues related to absenteeism, leave, accommodations and associated corrective actions.
• Provide support for employee LOA/ADA needs to include open communication with employees, supervisors and other leaders and business partners.
• Coach business and employees in areas of absenteeism, leaves and accommodations.
• Provide HR policy guidance, interpretation, and training related to absenteeism and leaves.
• Support business partners with projects related to absenteeism, leaves and accommodations
• Work on highly confidential activities
• Assist in completing legal reports
• Schedule/coordinate meetings with employees, managers, HR Leaders, and HR Legal
• Interact with employees, managers, HR Leadership, Employee Advocacy, and HR Legal – answering questions and providing guidance in alignment with attendance and accommodation policy

May help with corrective action and progressive discipline associated with cumulative performance management

• Knowledge of human resources management and relevant state and federal laws, regulations, policies, and procedures including FMLA, ADAA
• Knowledge and experience with ADAA and leave of absence programs
• Ability to juggle competing priorities, multi-task, and work in a fast-paced, fluid environment
• Experience in providing accommodations assistance
• Project leader/management experience
• Excellent:
  • verbal and written communication skills.
  • interpersonal and customer service skills.
  • organizational skills and attention to detail.
• 4-6 years relevant work experience as an HR generalist, Employee Relations Specialist or comparable role
• Bachelor’s Degree or equivalent may substitute for up to 4 years of work experience
• Degree or certificate in HR or related field preferred
• Experience working with Workday and Service Now platforms is a plus

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.