Field Service Engineer
Job Summary
Job Description
The Field Service Engineer will repair, maintain, and install equipment in LBO, Gaming, and Public house establishments. This role requires a strong understanding of company products and efficient incident resolution, along with knowledge of Field Services operational processes. Excellent organization, communication, and problem-solving skills are essential. Responsibilities include ensuring adherence to SLAs, carrying out installations and repairs, managing parts, completing documentation, and participating in business reviews. The position demands excellent customer service, the ability to work independently and as part of a team, and flexibility with working hours, including shift work and occasional overnight travel. Good general education and a current driving license are required.
Must have:
- Repair, maintain, and install equipment
- Adhere to SLAs
- Excellent customer service
- Problem-solving skills
- Strong organizational skills
- Teamwork and communication skills
- Good general education and driving license
Good to have:
- Leadership and coaching skills
- Experience in gaming or office equipment servicing
- Networking and network product experience
2 skills required
Job Details
The primary function of the role is to repair, maintain and install all types of equipment in LBO, Gaming and Public house establishments to the required Company and customer standards.
It is essential for the Engineer to understand the products serviced by the company and
to apply this knowledge to achieve the most efficient incident resolution. In addition, the engineer must have a strong understanding of Field Services operational processes and procedures.Excellent organisation, communication, and process skills, along with being highly motivated are important attributes to this role. Field Services is a fast-paced environment driven by high customer expectations. The Field Service Engineer is expected to provide a high level of customer care and to be able to achieve all key performance targets.
It is essential for the Engineer to understand the products serviced by the company and
to apply this knowledge to achieve the most efficient incident resolution. In addition, the engineer must have a strong understanding of Field Services operational processes and procedures.Excellent organisation, communication, and process skills, along with being highly motivated are important attributes to this role. Field Services is a fast-paced environment driven by high customer expectations. The Field Service Engineer is expected to provide a high level of customer care and to be able to achieve all key performance targets.
Main Responsibilities
• Ensure personal understanding of Tier along with CPL and to fully engage in the Tier process. (Employee development and training programme)
• Carry out the effective repair of equipment in LBO, Gaming and Public house establishments to the required quality standards.
• Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer.
• Carry out machine installations, changes and removals along with pre-wiring as and when required.
• Control and replace parts in accordance with laid down procedures.
• Attend regular business review meetings with field management to discuss performance and provide feedback.
• Ensure that all administration documentation is completed and submitted in accordance with company procedures in a timely manner.
• Service and maintenance are provided to our customers on a seven-day basis. All engineers will be required to work on shift rotas to suit our business and customer • Good General Education.
• Current Driving Licence.
• Problem solving and troubleshooting skills.
• Ability to prioritise tasks.
• Excellent Customer care skills.
• Ability to develop oneself and work on one’s own initiative and be self- motivated.
• Approachability at all levels of staff and management.
• Sense of humour and ability to achieve the right balance between hard work and social needs.
• Occasional requirement to travel, including overnight stays.
• Flexibility with working hours.
• Ability to work within a wider operational team & fully contribute to management discussions.
• Ensure personal understanding of Tier along with CPL and to fully engage in the Tier process. (Employee development and training programme)
• Carry out the effective repair of equipment in LBO, Gaming and Public house establishments to the required quality standards.
• Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer.
• Carry out machine installations, changes and removals along with pre-wiring as and when required.
• Control and replace parts in accordance with laid down procedures.
• Attend regular business review meetings with field management to discuss performance and provide feedback.
• Ensure that all administration documentation is completed and submitted in accordance with company procedures in a timely manner.
• Service and maintenance are provided to our customers on a seven-day basis. All engineers will be required to work on shift rotas to suit our business and customer • Good General Education.
• Current Driving Licence.
• Problem solving and troubleshooting skills.
• Ability to prioritise tasks.
• Excellent Customer care skills.
• Ability to develop oneself and work on one’s own initiative and be self- motivated.
• Approachability at all levels of staff and management.
• Sense of humour and ability to achieve the right balance between hard work and social needs.
• Occasional requirement to travel, including overnight stays.
• Flexibility with working hours.
• Ability to work within a wider operational team & fully contribute to management discussions.
Beneficial Experience
• Leadership and coaching skills.
• Adept at solving problems.
• Servicing of electronic or electromechanical products. For example, gaming industry, office equipment etc.
• Experience in networking and network products.
VAC-3464
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