As a Game Facilitator (Store Associate) at Activate, you'll ensure an exceptional customer experience by facilitating games, assisting with check-in, and maintaining the facility.  Responsibilities include briefing players, monitoring gameplay, handling malfunctions, processing transactions, and performing facility upkeep (cleaning, painting, minor repairs).  Strong communication, multitasking, and customer service skills are essential for this part-time position at their Scarborough location.  The role demands a friendly, outgoing personality and the ability to thrive in a fast-paced environment.

Creating next-level entertainment around the world.

Activate Games

Team Lead (Store Supervisor)

Store Leader (Store Manager)

Game Facilitator (Store Associate)

Vice President, HR Business Operations

Product Owner

<div class="BambooRichText jss-g1943">#Enter the Game
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Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our team with the addition of a Game Facilitator. Key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This is a part-time position at our Scarborough store on 1980 Eglinton Avenue East.
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The Duties and Responsibilities:&nbsp;&nbsp;
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Game Facilitation&nbsp;
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<ul>
<li>Be professional in thought, language, and action&nbsp;</li>
</ul>
<ul>
<li>Exemplify excellence in facilitation, giving customers a great experience&nbsp;</li>
</ul>
<ul>
<li>Brief new groups thoroughly but concisely prior to the start of their experience&nbsp;</li>
</ul>
<ul>
<li>Observe customers in the gaming area and provide an explanation, if necessary&nbsp;</li>
</ul>
<ul>
<li>Participating with customers in games if needed to ensure customers have an excellent experience&nbsp;</li>
</ul>
<ul>
<li>Monitor and be attentive to game play, giving timely aid as necessary&nbsp;</li>
</ul>
<ul>
<li>Handling any malfunctions with support of the Team Leads&nbsp;</li>
</ul>
<ul>
<li>Maintain a clean and comfortable work environment&nbsp;</li>
</ul>
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Check-In Facilitation&nbsp;
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<ul>
<li>Warmly greet customers when entering or leaving establishment&nbsp;</li>
</ul>
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<li>Verify appointment times and explain the check-in process&nbsp;</li>
</ul>
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<li>Handle cash, debit, credit, or gift card transactions with customers&nbsp;</li>
</ul>
<ul>
<li>Issue receipts, and wristbands&nbsp;</li>
</ul>
<ul>
<li>Answer customer inquiries and involve a Team Lead if the answer is not sufficient&nbsp;</li>
</ul>
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Facility Maintenance&nbsp;
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<ul>
<li>Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc&nbsp;</li>
</ul>
<ul>
<li>Painting around the main facility, as needed&nbsp;</li>
</ul>
<ul>
<li>Aiding Team Lead in checking inventory of merchandise&nbsp;</li>
</ul>
<ul>
<li>Resetting and disinfecting wristbands&nbsp;</li>
</ul>
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<li>Cleaning and disinfecting available lockers and lounge&nbsp;</li>
</ul>
<ul>
<li>Notifying Team Leads immediately of game failures or malfunctions&nbsp;</li>
</ul>
<ul>
<li>Touching up equipment; gluing props, and other unskilled tasks&nbsp;</li>
</ul>
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The Qualifications:&nbsp;&nbsp;
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<ul>
<li>1 year of customer service experience is considered an asset&nbsp;</li>
</ul>
<ul>
<li>Must be flexible and available to work evenings, weekends, and holidays&nbsp;</li>
</ul>
<ul>
<li>Strong communication skills, multi-tasking, and time management skills&nbsp;</li>
</ul>
<ul>
<li>Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people&nbsp;</li>
</ul>
<ul>
<li>Must be willing to work various shifts starting as early as 9 a.m. and ending as late as 1 a.m. (leaders will work within given availability)</li>
</ul>
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The Perks:&nbsp;&nbsp;
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<ul>
<li>Competitive wage </li>
<li>Opportunities for advancement </li>
<li>Casual dress </li>
<li>Employee discount</li>
</ul>
<ul></ul>
 
About Activate:&nbsp;&nbsp;
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Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. To learn more about us, click&nbsp;<a rel="noopener noreferrer" href="https://www.youtube.com/watch?v=Fp8mpM1cD2k&amp;t=35s">here</a>&nbsp;and follow us on&nbsp;<a rel="noopener noreferrer" href="https://www.instagram.com/activategames/">Instagram</a>&nbsp;and&nbsp;<a rel="noopener noreferrer" href="https://www.facebook.com/activategames/">Facebook&nbsp;</a>@activategames.
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Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact <a rel="noopener noreferrer" href="mailto:hr@playactivate.com">hr@playactivate.com</a> which is an email monitored for this purpose.
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We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
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