Head of Customer Growth, Americas
Job Summary
Job Description
As Head of Customer Growth, Americas, you will drive revenue growth, customer retention, and product delivery for Immutable's B2B offerings, focusing on the Audience Builder product. This role requires managing the Americas market P&L, executing growth strategies, building relationships with game studios, and collaborating with cross-functional teams. Responsibilities include developing activation plans, managing project timelines, identifying future needs, iterating products, and building strong partnerships with executive stakeholders. You will be responsible for the full post-sale lifecycle, from activation to upsells, working to expand the use of Immutable's products among game studios and developers.
Must have:
- 5+ years managing executive-level relationships
- Strong commercial acumen & P&L ownership experience
- Experience selling and iterating on early-stage products
- Deep empathy for developers & technical solutions
- Proven success influencing product enhancements
Good to have:
- Management consulting or investment banking background
- Passion for gaming and Web3
Perks:
- Globally competitive salaries & Employee Stock Options
- Flexible working model
- USD $500 WFH allowance
- USD $600 annual internet/phone allowance
- USD $1,350 annual learning & development budget
- Free Udemy access
- USD $800 annual health & wellbeing allowance
- 24/7 access to employee assistance program
- ClassPass subsidy
- 12 weeks paid parental leave (gender-neutral)
- Additional paid leave for miscarriage & IVF
- 2 extra paid annual leave days & birthday off
- Medical and 401K Insurance (US Employees)
6 skills required
Job Details
About Us 🚀
Immutable is a global technology company, powering the leading platform for building games on Ethereum. We are on a mission to build the future of gaming by redefining how games are played and discovered. Founded in 2018, Immutable is one of the fastest Australian companies to hit unicorn status, having raised more than AUD $300M+ and a valuation of AUD $3.5 billion.
Currently, the Immutable Group consists of the Immutable Platform, the leading platform for building games on Ethereum powering successful games like RavenQuest and Immortal Rising 2, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians.
Our ambition is to make digital worlds real; we have incredible global growth plans as the fastest growing gaming chain in 2024 with 250+ games signed, more than in all previous years combined. 🚀
About The Role 🤔
Immutable is on a mission to build the future of Web3 gaming, and we're looking for a commercial leader who can own the end-to-end customer experience and run the American business. As our Head of Customer Growth, you'll drive revenue growth, customer retention, and product delivery for our B2B offerings, including our flagship Audience Builder product.
This isn’t a traditional account management or customer success role. You’ll own a market-level P&L and be responsible for the full post-sale lifecycle—from activation to upsells—working with gaming studios and developers to drive meaningful outcomes and expand their use of Immutable’s products.
This role is ideal for someone who thrives in high-growth environments, understands developers deeply, and knows how to scale product-led growth with precision.
You'll Be Empowered To 🎮
- Own and grow the Americas market P&L, including upsell, cross-sell, and retention targets
- Deliver seamless execution of Immutable’s growth products, including building bespoke activation plans and managing project timelines
- Be one step ahead, identify future game studio needs and rapidly iterate product to ensure we can grow the market
- Act as the primary relationship owner for our American games, building strong, trusted partnerships with executive stakeholders
- Collaborate cross-functionally with technical, gaming, and growth teams to address product gaps and deliver customer value
We'd Love You To Bring 🤝
- 5+ years of experience managing executive-level relationships, with excellent interpersonal and communication skills
- Strong commercial acumen with direct experience owning a P&L, preferably in a startup or scaleup environment
- A background in management consulting or investment banking with a pivot to startups
- Proven ability to sell, deliver, and iterate on early-stage products based on customer feedback
- Deep empathy for developers and experience building solutions that serve technical personas
- Demonstrated success in surfacing and influencing product enhancements through customer collaboration
- A passion for gaming and curiosity about the future of Web3
We are proud of the benefits that we offer for all of our employees globally. Here is a snapshot:
Attracting the best global talent:
💸 We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance
💻 Our flexible working model blends the best of both worlds: Sydney-based employees enjoy three days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass
📲 We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage.
Levelling up your growth
🌱 We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development
📚 Enjoy access to free online courses via Udemy
Helping you thrive
💆🏽♀️ Enjoy USD $800 per year to put toward your health and wellbeing
🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
🎁 Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe
Leave when you need it the most:
👨👧👦 New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments
🎂 Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday
Additional Information:
Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far.
We are a 2025 Circle Back Initiative Employer – we commit to responding to every applicant.
*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!
Join us in shaping the future of web3 gaming!
#LI-Remote
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About The Company
We are making digital worlds real.
Immutable is advancing the world of NFTs through Immutable, an industry-leading NFT minting and trading platform and Immutable Studios, an NFT game development studio.
Join the Game Changers and help shape the future of gaming. Be part of the team powering the new world of web3 games and digital ownership - for everyone. Embrace the extraordinary.
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