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Intensive Case Specialist - 2024616

Illinois, United States (On-site)

Intensive Case Specialist - 2024616

1 Month ago • All levels • Community Management

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Job Description

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ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks an Intensive Case Specialist. This position provides case management for immigrant clients who require non-routine care beyond the scope of primary case management services. This position has responsibility for providing intensive case management services to clients with complex medical conditions and clients facing multiple vulnerabilities including LGBT clients, HIV-positive clients, survivors of torture, single parents, clients with psychological conditions or at risk of suicide, elderly clients, disabled clients, or young adult clients without parents. Client service plans will be goal-focused and time-bound with a focus on the client’s ability to become independent from WRDA in meeting needs. The Intensive Case Specialist will work closely with WRDA teams and departments, community organizations, and service providers to promote and facilitate self-sufficiency among enrolled clients.

Role & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Create individual client service plans with specific goals leading to client independence to be achieved within the program period. The caseload at any given time will be approximately 20 individuals. The majority of individuals will be enrolled for one year.
Conduct home visits and assess ongoing needs to assist the client in meeting service plan goals
Provide orientation around various topics, while assessing life skills in particular areas, i.e., financial literacy, parenting, mental health, navigating the health care systems, digital literacy, etc.
Identify specialist medical providers and coordinate client appointments to ensure that medical needs are met in a timely manner
Assist clients in navigating health insurance requirements for accessing medical specialist care and educate clients on how to work with health insurance to pay medical bills
Provide transportation to medical and medical-related appointments, assisting clients to become independent in navigating appointments
Assist clients to arrange for transportation to follow-up appointments and establishing future transportation plans
Make appropriate referrals to community agencies for services not provided internally
Assist and provide transportation to various community resources that align with client goals and self-sufficiency
Effectively exit clients from intensive service provision at the conclusion of the program period, including referrals to internal departments and/or outside entities

Knowledge, Skills, & Abilities

Fluency in Dari, Russian, Arabic, French, or Spanish is highly desired
Cross-cultural experience and/or knowledge of the refugee/immigrant experience
Highly self-motivated with strong follow-through and ability to work independently
Must hold a bachelor’s degree in social work, public health, or related field.
Strong mediation and problem-solving skills
Strong organizational skills and ability to maintain detailed, accurate records
Comfortable working in a team environment
Direct-service experience with vulnerable populations preferred
Strong interpersonal and verbal communication skills
Comfortable maintaining personal boundaries and ability to create work/life balance
Ability to work a flexible schedule including occasional early mornings and evenings

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

· The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT:

· General office setting. World Relief also offers hybrid and remote schedules for limited positions.

· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

· Year-end archiving activities involve repeated lifting and bending.

· Physical, emotional and intellectual demands

· Equipment used: Employee computer (desktop or laptop), printer, and copier.

· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

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