Internal Firm Services - Human Capital - Trust Resource Management – Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You’ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.

Our team helps PwC align our Human Resources programmes with our business objectives. You’ll focus on building strategic models to predict supply and demand for skills in order to develop and implement plans that close any gaps with our strategic vision.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Trust Resource Management – Senior Associate
About the Organization:
PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of PricewaterhouseCoopers International Limited and has its registered office in Kolkata, India
The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills.

Job Description:
We are seeking an experienced and result-oriented Workforce Management professional with a strong understanding of the WFM life cycle including demand forecasting, capacity planning, deployment and work allocation.

We are looking for dynamic professionals who can work with the business to predict future demand projections and create capacity to assign best-fit staffing on projects. The candidate will be responsible to assess the ongoing demand and capacity, determine personnel requirements based on staffing rules and regulatory compliance guidelines and collaborating on resource management with multiple teams within our organization.

As a Deployment Senior Associate, you will be responsible and accountable to meet resource management KPIs for the assigned Business Unit, Sub-Business Unit, Industry/Sector or territory. You will provide subject matter support to stakeholders, build creative staffing solutions and mitigate over/under staffing situations. You will also be responsible to train and mentor your team members.

To ensure success as a Deployment Senior Associate, you should possess extensive domain knowledge in resource management, demand – supply planning, schedule management, capacity and headcount planning, bench management, deployment, resource allocation and business analytics.

Prior resource management experience in Big 4s, Audit/Tax/accounting practice and/or financial services industry will be preferred.

Key Responsibilities:
• Review demand pipeline and generate capacity to enable effective staffing on projects based on scope of work, skills, prior experience, availability, regulatory requirements and project budget.
• Maintain a proactive view of demand pipeline and headcount projections to minimize over/under staffing scenarios.
• Create an implement an effective annual staffing portfolio considering client complexities, scope of work, business rules and regulatory requirements.
• Act as a control owner to ensure 100% compliance on all regulatory requirements and business rules associated with resource allocations and staffing on projects.
• Demonstrate success against all business, operational and people management KPIs.
• Drive continuous improvement, process transformation and automation to create measurable efficiencies within the team.
• Monitor schedule adherence, address schedule changes and resolve staffing conflicts.
• Minimize staffing gaps, reduce non billable time and optimize staffing during busy periods.
• Analyze and execute staffing solutions to meet unplanned demands.
• Publish effective reports and dashboards to monitor, analyze and report against key KPIs.
• Participate in business meetings, stakeholder connects and deployment reviews.
• Perform regular reviews to ensure quality of delivery.

Key Skills and Experiences:
• Any Graduate/Post-Graduate.
• 5 – 7 years of relevant, post qualification work experience in reputed organizations with a proven track record of career growth and stability.
• Proficiency in resource management/workforce management domain.
• Must have at least 2 years of experience in managing stakeholders.
• Excellent interpersonal and communication skills.
• Excellent negotiation skills.
• Exceptional organizational and time-management skills with a proven record of working under tight deadlines.
• Strong ability to analyze data, identify trends and projections to draw intelligent inferences will be a key success factor.
• Strong working knowledge of MS Excel and MS PowerPoint. The incumbent should have very good understanding of Excel functionalities, Pivot tables, Charts, formulae, Lookup functions and Power Pivot.
• Working knowledge of Alteryx and Power BI will be preferred.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Performance Management, Business Reporting, Communication, Conflict Resolution, Coordinating Staff, Creativity, Data Analysis, Demand Management, Development Collaboration, Embracing Change, Emotional Regulation, Empathy, Human Resources (HR) Report, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Project Resource Allocation, Project Resource Management, Resource Allocation, Resource Identification {+ 15 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date