IT Support Specialist

Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. The company is headquartered in the heart of Tel Aviv and offices around the world.

We’re looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

• Respond to requests for technical assistance in person, email and ticket Support center
• Diagnose and resolve technical hardware and software issues
• Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems
• Support IT purchasing upon demand
• Provide guidance, assistance, coordination and follow-up on client questions and problems
• Follow standard IT procedures, logging all IT interactions and administering IT software
• Redirect problems to the appropriate resource
• Identify and escalate situations requiring urgent attention
• Setup of production and development IT systems

• 2 years of experience as a Help Desk / IT Support
• Excellent customer-focused skills
• Familiarity with Hardware components (Desktops, Laptops, Servers)
• Experience with handling IT tasks on MacOS and Windows OS
• IT backend environment understanding (GPO, Single Sign-On, Active directory, O365, G-Suite)
• Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc
• Knowledge of networking components and infrastructure (Lan / Wan, TCP/IP, DHCP, DNS)
• Communication skills for interfacing with employees in a multitasking environment
• Knowledge of information security principles and practices
• Fluent English

Please be informed that this position is on-site.

• Health insurance (family package)
• Inner professional conferences M-CONF and ART-CONF
• Training & Development/Tuition reimbursement
• English classes
• Referral program with generous bonuses if you have great professional recommendations
• Modern and Comfortable office in the center of Vilnius (with books and boardgames’ library, rest areas, a game room and other perks)
• Meal vouchers per working day and stocked kitchen with salads, juices, snacks, fruits, etc
• Office informal events, celebration of product birthdays and other fun-activities
• Corporate big events (Summer Family Day, NY party) and team buildings
• Opportunity to participate in social activities held together with GameDev community and to make a contribution
• Corporate SWAG and branded artifacts  
• Sports expenses reimbursement

Gross salary 2500-2800 EUR/month. We are open to discuss a salary based on your competencies and skills.

If you feel you’ve got what it takes, let’s get in touch and know each other!