Lead Development Representative

Do you want to accelerate your career within Sales? Do you want to play an important role in identifying new customers? Are you eager to join the global industry leader in video management software?  Then we have the ideal job for you!  

We are looking for our next colleague to drive our qualification of new customer leads. In this role, you will be primarily responsible for lead generation and qualification, with a particular focus on leveraging events and our website as lead sources. As a Lead Development Representative (LDR), you will play a crucial role in identifying potential customers, evaluating their needs, and effectively distributing qualified leads to our sales organization. 

At Milestone, we believe that the LDR position is an important part of our sales ecosystem, and we offer a motivating and supportive work environment where your contributions will be recognized and valued. 

When joining Milestone, you can look forward to being part of a company with an impressive growth history and an embracing and second to none People-First Culture.  

Join a team with high aspirations. 

The LDR will join our Global Leads Generation team. As part of this team, you play a vital role in ensuring the quality of our leads qualification process to optimize our revenue stream. The team fosters a culture of camaraderie, where everyone is encouraged to share ideas, provide constructive feedback, and celebrate each other's achievements.  

We will make sure you have the best working conditions to succeed while you develop personally and grow your skills.  Milestone recognizes the potential of its employees and is committed to their growth and development. As a new hire, you can expect on-the-job training and training courses tailored to your specific role. This training provides you with a solid foundation and equips you with the necessary skills and knowledge to excel in your position.  

Your main responsibility will be: 

• To secure a high-quality lead qualification of incoming leads (from events and website) and distributing these to your sales colleagues in the regions.

What you’ll do on a day-to-day basis:  

• Prospecting, researching, and identifying new leads by using a variety of approaches and through various channels, including cold calling, email outreach, social media, and networking.
• While you won't have face-to-face customer interactions, you will have the opportunity to interact with customers over the phone and MS Teams, building relationships and providing valuable insights. 
• Identifying key decision makers within these prospects and determine the potential of leads to Once leads are qualified, LDRs hand them off to the sales team for further engagement and closing. Moving prospects through the top of the sales funnel by setting appointments with the sales team. 
• Building rapport and understanding customer needs are essential to the LDR role utilising key customer service skills combined with sales techniques and strategies.
• Sales Development representative will be required to manage their time effectively to meet targets and deadlines. 
• Engaging proactively with and coordinating with the sales team to develop and grow the sales pipeline. 
• Capturing all relevant information in Salesforce with strong attention to detail when managing leads, tracking interactions, and maintaining accurate records. 
• Managing the team inbox to answer and route inquiries to the appropriate team. 

What we imagine the ideal candidate profile to look like: 

• Bachelor’s Degree preferred, but not strictly necessary 
• Minimum 1-2 years sales experience with a track record of exceeding targets and KPI’s. Sales experience can be diverse and acquired from various sources, and if you have experience with outbound phone calls it is an additional advantage 
• Fluent in English, both written and verbal is minimum requirement.  Fluency in other EMEA languages is preferable.  Please specify each language using the CEFR Proficiency Scale.
• Experience with SalesForce is an advantage. 
• The role involves a high volume of outreach which can be challenging, so resilience and persistence are important. 
• A desire to learn and grow in the sales field

Apply 

You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV. 

Are you excited about this opportunity then we encourage you to apply as soon as possible. 
If you have any questions, you are very welcome to contact Manager, EMEA Lead Qualification Team, Katherine Shallcross at ksh@milestonesys.com

We will take candidates into the recruitment process continuously and the position will remain open until a suitable candidate has been found.