Manager - JiraAlign Business Office

Manager- Jira Align Business Office

About the Role:

This role requires a highly experienced Jira Align Administrator to play a pivotal role in our ongoing transition to the Product Operating Model and implementation of Lean Portfolio Management. This role will be instrumental in ensuring the successful implementation, configuration, and ongoing support of Jira Align and related tools, empowering our agile teams to effectively manage their work by providing data-driven insights to support strategic decision-making.

Responsibilities:

• Collaborate with Portfolio and Enterprise operations teams to identify opportunities and define requirements for tools like Enterprise Insights and Focus, enhancing transparency and data availability.

• Develop and implement strategies for the adoption and effective use of these tools, aligning with our Product Operating Model (POM) and agile methodologies.

• Partner with the Lean Agile Center of Excellence, Portfolio Ops Managers, Portfolio Managers and other stakeholders to deliver robust tooling solutions that support Lean Portfolio Management (LPM).

• Lead the customization of existing tools and develop innovative solutions for use of these tools in Portfolio Management.

• Manage and troubleshoot data synchronization between various tools, including Jira and Jira Align.

• Help in user creation, permission management, and team setup.

• Provide timely support to users through Jira Align support channels.

• Develop user guides and documentation to facilitate user adoption.

• Collaborate with the reporting team to create reports and dashboards that complement Jira Align and provide broader insights.

• Contribute to the development of a Jira Align adoption roadmap, prioritizing functionality rollouts.

• Champion SAFe Agile standards and adherence to process guidelines.

Qualifications:

• 10+ years of experience in Jira administration, with extensive Jira Align administration experience being essential.

• Proven experience using Jira for sprint management.

• A passion for results-oriented, value-driven cultures.

• Strong leadership skills with the ability to influence and achieve results through others.

• Excellent written and verbal communication skills.

• Superior interpersonal skills, including stakeholder management and the ability to present to senior leadership, including C-suite executives.

• Highly detail-oriented with the ability to multitask in a fast-paced environment.

• Strong business acumen, including the ability to analyze trends and budgets.

• Customer-focused with a strong service orientation.

• Advanced analytical and problem-solving skills.

• Extensive experience managing complex, cross-organizational programs.

• Proven ability to track progress, identify process gaps, recommend controls, and communicate effectively with business leaders.

• Experience managing multiple priorities independently and within a team environment.

• Advanced skills in consultation, conflict resolution, negotiation, and facilitation.

• Knowledge of Scaled Agile Framework (SAFe) and Lean Portfolio Management (LPM).

• Experience with portfolio tools such as Apptio Cost Transparency, Looker, Alfabet, and financial modeling tools is a plus.

• Bachelor's degree in Business Administration, Finance, Computer Science, or a related field, or equivalent experience.

• 10+ years of progressively responsible experience requiring advanced critical thinking, analytical, and problem-solving skills. Financial/trading industry experience is a plus.

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

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