Marine Claims Representative

3 Days ago • 1-20 Years • Administrative

Job Summary

Job Description

The Marine Claims Representative at Disney Cruise Line handles liability claims for guests, ensuring exceptional customer service and brand management. Responsibilities include investigating incidents, evaluating liability, resolving claims with guests and attorneys, and collaborating with the P&I Club (insurer). The role requires strong analytical, communication, and negotiation skills, along with experience in litigated claims and automated claims systems. The representative will also participate in department goal setting, implementation, and training.
Must have:
  • 6-20 All-Lines Adjusters' License (Florida)
  • 1+ years claims handling experience
  • Litigated claim administration
  • Automated claims system familiarity
  • Strong communication & negotiation skills
Good to have:
  • Bilingual ability
  • Maritime claim handling experience
  • Business/Risk Management degree

Job Details

Job Summary:

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!


We are seeking a proven individual to provide immediate liability claim services for Disney Cruise Line guests; exhibit outstanding customer service with an understanding of the importance of brand management; partner with a team of Claims Representatives of varying levels of experience; participate with the Legal Department in review of lawsuits; and participate in initiatives to meet department’s goals and objectives. Day-to-day responsibilities include but are not limited to having the ability to conduct investigations, evaluate liability case exposure and resolve claims directly with guests and attorneys. Candidates should be comfortable presenting to an audience and will be asked to provide training periodically.


Position Responsibilities: 

  • Review of claim files in accordance with department operating guidelines
  • Recognizing and responding to incidents that have significant exposure
  •  Escalating incidents with potential excess coverage exposure
  •  Place P&I Club (insurer) on notice for appropriate claims and collaborate with them on strategy for resolution.
  •  Help set, implement and achieve department goals and strategies.
  •  Review claim files for timeliness, accuracy, and action-planning that will bring files to successful and cost-effective resolution

Basic Qualifications: 

  • 6-20 All-Lines Adjusters’ License with the State of Florida
  • Minimum one year claims handling experience
  • Ability to administer litigated claims, including comprehensive case evaluation
  • Demonstrated familiarity with automated claims administration and management systems
  • Demonstrated strong technical skills, including scene investigations, evaluation and negotiation of liability claims.
  •  Ability to handle confidential information
  • Demonstrated strong oral and written communication skills, including ability to deliver concise and informative summaries
  • Demonstrated strong partnering skills
  • Demonstrated strong analytical skills
  •  Demonstrated strong relationship-building, negotiating, and influencing abilities
  • Demonstrated strong organizational skills with attention to detail
  • Ability to work under deadline pressures and effectively prioritize multiple tasks in a fast-paced environment
  • Computer proficiency within a Windows environment; including Word, Outlook, Excel, and PowerPoint

Preferred Qualifications: 

  • Proven bilingual ability
  •  Demonstrated experience in processing and handling maritime related claims

Required Education: High School degree or equivalent
Preferred Education: Degree in Business, Risk Management, or related field
 

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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