Murex Support Consultant

Key Accountabilities

Able to support Murex application and accountable to all business stakeholders for all Murex production incidents

Able to Perform root cause analysis and contribute to problem-solving if a need arises

Ability to provide continuous improvement initiatives and have a far-sighted vision aligned to the SRE roadmap of ITT

Able to collaborate across all teams (both Support and other Murex Development teams)

Able to provide quality service to business users

Job Duties & Responsibilities:

To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance, etc)

To collaborate with third-party vendors/other support teams to provide a seamless support model for the business

Able to take ownership of high-severity issues and follow through to closure

Answerable to business users and provide strategic long-term solutions and participate in RCA and provide pre-emptive solutions for production stability

To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.

To be able to drive himself/herself to learn new things while dealing with daily production support

To communicate effectively and work efficiently across different Business and support units