NOC Operator

2 Months ago • All levels

Job Summary

Job Description

The NOC Operator at Sperasoft proactively monitors online games and related systems for 24/7 service. Responsibilities include analyzing game and system health using various tools, triaging problems, providing critical information to on-call personnel, troubleshooting, bug fixing, creating and maintaining documentation, deploying patches and builds, and reporting on events and issues. Requires technical support skills focusing on game servers and client crashes; knowledge of network technologies and GNU/Linux; shift work availability; and excellent communication skills. Familiarity with IT infrastructure and game development processes is a plus.
Must have:
  • Technical support (game servers, client crashes)
  • Network tech & GNU/Linux knowledge
  • Shift work availability (nights, weekends)
  • Excellent communication (written & verbal)
  • Problem triage and reporting
Good to have:
  • Monitoring/Analyst experience
  • 24/7 online service support
  • Game industry experience (MMO)
  • Game dev, QA, release mgmt knowledge
Perks:
  • International team
  • Learning & Development opportunities
  • Medical Insurance
  • Flexible working hours
  • Snacks, fruits, drinks
  • Friendly team environment
  • Casual workplace
  • Bicycle parking
  • Game & chill-out zones
  • Care bonus
  • Paid break from work
  • Multisport card
  • Paid health insurance
  • Corporate parties & team buildings

Job Details

Description

  • Proactively monitor a selection of online games and related systems required for 24/7 service
  • Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
  • Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
  • Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
  • Consult, create and maintain process documentation
  • Carry out quick patch and build deployments including post deployment smoke testing
  • Prepare accurate and timely reports with updates and summaries on events and issues

Requirements

  • Technical support skills with focus on game servers and client crashes
  • Knowledge of network technologies and GNU/Linux OS
  • Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
  • Availability to work in shifts, including nights, weekends and holidays
  • Excellent written and verbal communication skills
  • Maintaining strict punctuality and quick response
  • Familiarity with common IT infrastructure and its practices

Would be a plus:

  • Monitoring/Analyst experience (assessments based on data, graphs etc.)
  • Technical support experience in an online 24/7 service industry
  • Experience working in games industry, particularly multiplayer and MMO games
  • Some familiarity with terminology and process for game development, QA and release management

Benefits

  • Working with an international team of world class professionals on exciting and challenging projects
  • Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
  • Medical Insurance package
  • Sensibly flexible working hours
  • Breakfasts, snacks and fruits available during the day, tea and coffee machines
  • Friendly team and a family-like environment
  • Casual workplace environment in Krakow downtown including bicycle parking, game and chill-out zones
  • Additional benefits – care bonus to cover health, educational and safety needs, paid break from work, Multisport card, paid health insurance, corporate parties and team buildings and many more others

Role Information: EN

Studio: Sperasoft

Location: Europe, Poland, Krakow

Area of Work: Game Development

Service: Create

Employment Type: Full-time, Permanent

Working Pattern: Hybrid

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About The Company

Joining Sperasoft will provide you the opportunity to work on triple-A games with over billion fans. You will apply your skills to create immersive and emotionally compelling experiences that will keep gamers returning for more. Join us as we push the industry's boundaries and provide gamers with a world-class experience.

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